UPDATE: THIS CUSTOMER WAS ABLE TO RECEIVE THE PACKAGE SENT TO THE ADDRESS HE TYPED WHEN HE PLACED THE ORDER - AND - WE RECEIVED AN APOLOGY FROM HIM. Actually, your account of the situation is completely false. YOU placed the order. YOU put in the wrong address. YOU sent an email about the address mistake AFTER your order had already been shipped. There was no way that we could stop the shipment. That order arrived at the location you listed on your order and that business signed for it. YOU were immediately notified about that once I had received your email. YOU should have gone directly to that business to let them know that a package in your name would be arriving. Instead you did nothing. I emailed you immediately after receiving your email to tell everything and I also provided you with the tracking number. I'm sorry, but you clearly made the mistake. WE did not. After telling you that we did not receive your email in a timely manner to halt the shipment and make the address change, YOU decide to send threatening emails. We are not responsible for mistakes YOU make. We will however, cover any and all mistakes made on our behalf. We have been scammed by people like you in the past. It's an old scam, nothing new. The buyer (YOU) input an incorrect address and a package is shipped to their friend or family and then they say, it was shipped to the wrong address and get a duplicate order for free. YOU are responsible for the information you input into our system. Go try that with Amazon and see how far you get. And here you are questioning our integrity? Had you been shipped the wrong item or the wrong size or color, we would have rectified it. For more information, please read our Terms and Conditions.
1534261301
2
I ordered products from brothers and arms but they were shipped to a wrong address that I accidentally typed into my order form. I tried to correct it but to no avail. The site would not allow me to once I was in check out and saw it. So, I sent an email to the owner informing him of my error only to be told sorry it has already gone out. I never received it as it went to some other address and someone signed for it. I tried to get ahold of whomever had signed for it but got nowhere. I informed brothers about it and asked to stop the delivery to the erroneous address but they said "can't do anything". So, rather than refund my order price or even re-ship my order they basically told me tough luck. 'What would you do" is what I was asked? Don't buy from these guys as they obviously lack integrity. I admit I submitted the wrong shipping address but there attitude tells it all about the way they run their business. If I treated my customer base this way I wouldn't have a business.
I was under the impression that the shop was open to the public I was your shop yesterday rang the door bell the young lady cracks the door open and hands me a business card then she asks me how did I find you very unprofessional I felt disrespected
Robby, Thanks so much for the kind words! I appreciate everyone that joins us here for what I believe is the most comprehensive CCW course in the county. Thanks for attending and I sincerely hope that you came away better prepared and more knowledgeable regarding carrying a concealed weapon. Thanks again!
1612802347
5
I just took my CCW class at Brother & Arms in Riverside Ca. I was very impressed with John Galleta and his experience and background with the law and passion about fire arm training. He took his time and answered all our questions. He also shared personal stories with us that made the class interesting. I really recommend Brother & Arms for CCW training thanks to John, his brothers, and their staff.
I'm very sorry we weren't here when you came by. We had a bit of an emergency and had to leave early. Usually people call before they head out. Again, very sorry for your inconvenience.
1595411130
1
So I drive 30 miles to this store because it says it's open until 2pm on Saturday and get all the way out there to find the building has no signs and all doors are locked.. What a disappointment to say the least..
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.