Texas TreeVentures reviews

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Paul Garnier

google

1

Not a customer centric business

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conar

google

2

To far

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Pam Lackey

google

4

Had a blast and my preteen hasn't stopped telling everyone about it!! The only drawback was no photography to purchase and no phones allowed on the course... and signage to locate the check-in building. I'm hoping more people find out about this awesome adventure so they can hire a photographer! Staff was very informative, welcoming and encouraging! Matt was our instructor/ground coordinator and was detail oriented which was greatly appreciated by both of us. We had a wonderful Spring Break Girls Day! Thank you!

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Beatrice Wong

google

5

A fun, challenging activity for adults or youths. Many different level of high rope obstacles, ranging from easy to super difficult. There are staffs overseeing the climbers and offering assistance and "bail-out". Each player has 3 hours on the course. The first hour is pretty much spent on group instruction (how to use harness and the smart safe belay system). The equipment provided (harness and helmet) are fairly new. The next 2 hours the players can traverse many obstacles. Safety is stressed, with check-points to make sure all harness are secured before letting players into the course area. Note: Participant should have a minimum reach of 70", or will require help transferring from one platform to another. And if you have gentle hands (soft skins :)), do bring gloves.

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Ryan Evans

google

1

Paid full price and was kicked off in less than an hour because I didn't know the course like the back of my hand. They mention in "ground school" that there is a 0 tolerance policy and they aren't kidding. You're expected to know every in and out of the course safety layouts as if you've worked there all summer like the employees. There is a large central platform on the course that can get pretty crowded and sometimes it can be hard to find a line to clip into. The platform is large enough to feel relatively safe being unclipped, so I thought it would be okay to walk up to the next level unclipped. With sunglasses on and it being my first time, I missed the line you are supposed to clip into to walk up the stairs and was "caught", if that's what you want to call it. There are many small platforms built around the trees that have 3 person limits that I don't think the average person would even toy with the idea of unclipping from their harness out of fear of falling, but the central platform feels much more like a safe zone. They don't really differentiate the platforms in "ground school", but will hold you to expert safety levels after the 20 minute instructional that is helpful, but it doesn't effectively simulate how it actually is on the course. After making this honest mistake, I apologized to the guides and tried to explain I didn't see the line, but it was too late. Thats all it took to be considered a hazard on the course to everyone and I was asked to leave. I don't make scenes wherever I go, I follow the rules, I keep in line and just try to go with the flow of life. I wasn't being rowdy or terrorizing other customers or endangering anyone, I was just guilty of being human and making one mistake that only affected myself. It felt like they wanted to make an example out of me and/or power trip for some reason amongst of crowd of people who all were trying to do the same thing, just have fun and be safe. On a final note, "ground school" doesn't mention going up and down between the levels of the course, only between obstacles, maybe add that in so people are more aware. You should also reiterate that the large central platform is still required to be clipped in at all times despite being significantly larger than any other platform. Lastly, maybe don't say things like "bonus points to whoever can figure out how to unclip without the key" if you're going to be this unforgiving or strict with your rules. Humor can be useful in long winded demonstrations, but this was not the right way to do it. My request for refund or partial refund was denied. Will not be returning.