Jhonaa, We understand your frustration and are very sorry for your experience. We too would be equally as frustrated if this was our experience. We appreciate the details you provided on where we went wrong. We pride ourselves in going above and beyond and want to make everyone feel like a top priority. We are sorry this was not the experience for you. We are human and unfortunately make mistakes, still thats no excuse. If you have anything else you would like to add or discuss, please feel free to contact our Broker, Shauna Norris at 417-621-1883. As a small, locally owned business, we consistently pursue improvement so we can better serve our communities. On a side note: Congrats on your pending contract. We truly wish you the best of luck with your new home. -Venture Group Real Estate Team
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Website is not the most user-friendly when comparing to other real estate websites. Also I had to reach out to three different agents to hear about one property. Even the agent that eventually responded has been difficult to work with. She doesnt answer calls/texts. I sent a (1) call or (1) text about every other day for two weeks that she would help us but she never did. I went with a different company and have an offer in on a house.
We were in the process of buying a house listed by the Venture Group. We backed out after the inspection. There were some major things found in the inspection. They proceeded to call my inspector and tell him he caused them to lose their 3% commission. Plus spread the word telling othe realitors not to use him. I hired him to do the job. This behavior was totally unprofessional!
A wonderful team to work with! Shauna and her team helped us find our family home and we are in love! Professional and personal- the greatest group ever!!!! They were so helpful through the whole process!
Dara Steffen of Venture Group made buying and selling a house easy. She and her group answered all our questions and made us feel at ease. I highly recommend this group! Thank you Dara and Venture Group!!!
Good Afternoon Amanda, A new focus for our team is reviews. Towards the end of 2021, we, as a team, reached out to all of our 2021 clients and asked them to leave us a review. So naturally, many of the reviews happened in a short time period. We appreciate your feedback and do our best to use it as a tool to improve. We would love to hear more about your experience to get a better understanding. Please email [email protected] to share more of your experience. We truly seek to improve and do better daily.Thank you.
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Do major research before either buying or selling through this agency. I attempted to purchase a property they had listed and it was the biggest headache I have ever had dealing with a business. The owner lied both to me and to my realtor and lacked any professionalism. When she was called out for her behavior she would blame the property owner. Also, all of their good reviews are from the same time period which seems rather odd aka damage control. Just be cautious!
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