Hi Barnabas, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4854. We hope to hear from you.
1688640957
1
It’s over 6months I order parts from this location. My order got messed up and I was double charged. 1st time I paid cash, but the 2nd time after the staff there @ parts sorted the wrong items the had me pay the 2nd time with my cc. They said I’ll receive my refund for my cash payment by check in the mail. It’s been more than 6 months and I haven’t gotten my refund. Have met the the parts supervisor more than 5 times and have called more than a dozen times, still, I’ve been given all the spins and excuses in the world. They keep dodging the ball and blaming there Texas office for refunds. It’s a very horrible deflating experience with this location.
Hi Alyssa, we appreciate you taking the time to respond. The staff at AutoNation Toyota Hayward Parts Center take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (510) 224-4854. We hope to hear from you.
1671984312
1
Extremely unprofessional. My husband had an appointment here at 9a today and they never showed up. He called me upset. They told him to come back at noon and he was willing to do so. Criticized his driving while on the test drive. Ramin(?) Was pushy and rude towards my husband and made him uncomfortable, didn't even enjoy the test drive. Salesman even had the audacity to ask him why he was bothering to buy when we are still exploring who's credit is better to do the sale under. Not polished or professional in any way shape or form. Not comfortable buying from garbage salesman or anyone at this location. Buyers beware!
Hi, thank so much for rating us! Our team takes pride in providing an excellent customer experience!
1635994838
4
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.