Hi Elizabeth, Thank you for taking the time to leave a review. Unfortunately, we are unable to find any record on our system showing that you placed an order with us in the name that you have given. Wed like to help resolve this so if you could please contact us on 01407 720011 or [email protected] with your order / invoice number we will certainly look into this matter further. We have a long history of excellent customer care and after service and we take our customers comments very seriously. Our sales team will be happy to help find a resolution for you if we can establish when you placed this order and what exactly went wrong. Thank you Nova Chrome UK
1552476330
1
This company is absolutely horrendous, bad customer service plus got my order wrong will definitely not be using these again I'm so appalled overall ....
Absolute worst ever customer service EVER swear waste of time and money go with other companys if you need Sublimation stuff go with someone else TRUST ME they will rob you at any given chance and give you very poor training and help they are only about only about the money and dont even help you
Always happy to help, staff are amazing, as is their service, and products. We have been using them for many years, and hopefully for many more to come, would highly recommend Thank you x
Ian at nova chrome could not have been more helpful when I had a printer issue, he sorted the issue in about 10 minutes and saved me so much stress. Amazing service and I would thouroughy endorse the quality of all the products they provide. many thanks Ian!
Hello Anthony, First may we say that we can find no record of your name in our system so in order for us to identify when and what you ordered could you please provide us with an order / invoice number. We're very sorry to hear about your experience and were also very surprised by this as our orders are next day delivery to mainland UK. Also, in the unlikely event that we had a product which was out of stock our usual course of action would be to let you know at the time of ordering and try to give you an idea of the lead time. If you could contact us on 01407 720011 or send an email to [email protected] and provide further details we'll be able to look into this and hopefully make amends because our aim is always to give excellent customer service. We look forward to hearing from you. Nova Chrome UK
1552476423
1
Worst customer service! Waiting 3 weeks for an update on my order!!!
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