Thank you for sharing your feedback. We are extremely sorry for your experience. We will be looking into this first thing tomorrow morning and will do whatever is necessary to remedy the situation. Please allow us the day tomorrow to understand what went wrong in the process and we will get back to you soon. We take our customer relationships very seriously and are truly sorry for your experience. - DFW Print Solutions Management
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We really had high expectations due to all of the great reviews... Unfortunately this was not a great experience. We wanted to support local instead of using a larger online company for our business cards and we were wrong. First we were quoted for 500 cards and confirmed the design as well as paid... Then we got an email saying the minimum we could do for our design was 1000... So we moved forward anyways with the extra charges and when we went to pick them up they had changed the design that we gave them and blamed us that it was the design we sent! After going back and forth with Lisa and her realizing the design was changed and it wasnt our fault she said she couldnt give us a full refund but a reprint... and then quoted us for what we actually wanted which was an OUTRAGEOUS amount for business cards! She finally gave us a full refund but this cost us to delay a business trip that was planned to meet new clients and these cards were greatly needed! All we got was a sorry we couldnt help you after waiting a week and expecting them to deliver... SO DISAPPOINTED in this company and we will not be recommending to anyone!
The individual was very absent minded while creating our project. She was given pdf and ai files of the completed design. The first attempt she left of part of the design, the second time she skewed an element of the design, then blamed the person who created the design. This is an unacceptable practice of customer service.
DFW Print Solutions did a wonderful job with our business cards! Great communication and easy to work with. Iffat is so sweet! We will definitely be using DFW Print Solutions for our small business printing needs.
Very impressed with the service, attention to detail, response time and pleasant personality. I was in a slats minute crunch deadline. DFW Printing took care of a stressful situation. Thank you!!!
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