Thank you for your feedback. The order was placed for a headstone, however the Cemetery advised that you could not have a headstone for a cremated slot. Therefore your order changed to deliver only plaque. The 2 weeks that you have claimed is actually the time from you originally contacting us about a Headstone. No payment was taken. We originally advised the cost would be 460, however you had found a cheaper option on EBay so we advised we would price match. We were able to deliver at that price as we import our stone and as we have South based customers we would reduce our delivery costs. The email regarding payment was sent on 15/2/21, not even 48 hours ago. Our reviews are left by genuine customers who have had a brilliant service from us. However, I am sorry you felt this way and Good luck with the other company.
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After more than 2 weeks faffing around trying to buy from these people I ended up buying from elsewhere. Their price was half that of all other outlets which I thought too good to be true, and I was right. Very bad communication on Ebay, then can not raise them on the phone, finally got email reply after complaint on Ebay, was asked if I would like to pay by Paypal or Bank Transfer, chose the bank option and asked for payment details and was told to wait while they sorted it out, 3 days later & still waiting! Weird how all their reviews are from the arabic community, odd that?
We have been using them and offering a number of people. Always find them helpful and provided excellent service. All the referals always leave a positive feedback for them. Wish them all the success.
Quality service from start to finish. The chief designer took time out to visit me at home and designed the headstone for us with no pressure selling whatsoever. Even refused the tip I offered and said he was just doing his job. No hesitation in recommending to others and to promote this business in my post office.
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