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Bmwoftowson
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Bmwoftowson reviews
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4,50
100 reviews
The opinions come from external websites
Last update: 12.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyMUtLUXFnRRAB!2m1!1s0x0:0xf64cdccdec37a8a4!3m1!1s2@1:CIHM0ogKEICAgIC21KKQqgE%7CCgwI-8DbkgYQ6OKP2gI%7C?hl=en-US
David Watkins
google
https://www.google.com/maps/place/?q=place_id:ChIJk0qWTrUPyIkRpKg37M3cTPY
Hi David, we regret your experience with us here, but are glad you brought this to our attention. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
1649957986
3
Car was dropped Monday morning, by the afternoon around 1pm I received the video from the repair technician as to what was wrong and to expect a call from the service advisor. I never heard anything back from the service advisor so I called them that evening. It was extremely difficult to get someone on the phone and when I did the gentleman I spoke was not helpful at all. He couldn't tell me what was wrong with my car or the status, he did tell me my service advisor didn't feel well and left early. Which is definitely understandable but in a service business the manager should have made sure someone else was handling the customer's of the sick advisor. I never heard anything else that day, not knowing what was going on with my car and being stuck without a vehicle. Which brings me to the situation of a loaner. I spoke to my advisor about a loaner and was told if they had to keep car they would try to get me a loaner. The original advisor reached out to me on Tuesday morning with the details of my car and that they needed to keep it for a week. I mentioned I needed a loaner and was told one was due back soon and I could get it. Needless to say my car was in the shop for a week and I never received a loaner car. This is not the service I expect from BMW, I bought a BMW because along with a luxury car came luxury service. I know that no one is guaranteed a loaner but basic communication should be. This is not to slight my advisor for getting sick but where is management to pick up the pieces. I have been taking my wife's car to lexus for some time now and NEVER received service like this or was slighted a loaner. Also don't know why it's so hard to get someone from service on the phone.
1648326852
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXa2N6NTNBRRAB!2m1!1s0x0:0xf64cdccdec37a8a4!3m1!1s2@1:CIHM0ogKEICAgIDWkcz53AE%7CCgsIxPH9kQYQ4NSkcg%7C?hl=en-US
Tameka Himmage
google
https://www.google.com/maps/place/?q=place_id:ChIJk0qWTrUPyIkRpKg37M3cTPY
Hi Tameka, we regret to hear that you are displeased with your recent experience with us. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (667) 930-2458 to discuss what we can do to help.
1648465274
1
They must of thought my husbands money wasnt green enough. Sales associate BLAKE decided to leave us hanging (with check in hand) to service another potential client right in front of us as we waiting for him to return. He never acknowledged us waiting. Thats fine, we will keep our money far away from you.
1652184335
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyNHRQVml3RRAB!2m1!1s0x0:0xf64cdccdec37a8a4!3m1!1s2@1:CIHM0ogKEICAgID24tPViwE%7CCgsIj6rpkwYQ8O-jeA%7C?hl=en-US
tomi hiers
google
https://www.google.com/maps/place/?q=place_id:ChIJk0qWTrUPyIkRpKg37M3cTPY
Hi, we are pleased to hear you had such a positive experience with us, Tomi! Feel free to stop by if you ever need any more help.
1652255194
5
Having unexpected car issues is never fun. Jonathan and the rest of the service team were thorough, efficient and kind. The issue was addressed and my car was ready within a few hours.
1649349483
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXejhIX3BnRRAB!2m1!1s0x0:0xf64cdccdec37a8a4!3m1!1s2@1:CIHM0ogKEICAgIDWz8H_pgE%7CCgsI66a8kgYQ0IDoXA%7C?hl=en-US
Michael C
google
https://www.google.com/maps/place/?q=place_id:ChIJk0qWTrUPyIkRpKg37M3cTPY
Hi Michael, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
1649417276
5
Best BMW service in Baltimore. Great relationship with the service managers. No hassle service.
1652357639
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyMnZLY0VnEAE!2m1!1s0x0:0xf64cdccdec37a8a4!3m1!1s2@1:CIHM0ogKEICAgID22vKcEg%7CCgsIh_TzkwYQuIGXXA%7C?hl=en-US
DAntoine Webb
google
https://www.google.com/maps/place/?q=place_id:ChIJk0qWTrUPyIkRpKg37M3cTPY
Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (667) 930-2458 -- we hope to hear from you soon.
1652425247
3
The fleet rental program must be restored to effect to ensure that the ultimate review is given.
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