Long story short - Failed to keep promises, missed their own deadlines, and 3rd party contracts everything out. The long story - They quoted the job and were within my budgeted amount, but it was all down hill from there. They delivered the product a week later than promised, and while they were told several times, they delivered to the wrong door. We are a 100,000+ square foot business, not a residence. Door numbers matter! The installer showed up the next day with no way to move the goods from end to end of the building, so my guys did that for them. An hour later the installer says that the counter-top was ordered wrong and leaves. My contact at the store says he's sorry and will order a new one but needs 3-4 weeks to get it and promises to have someone come back and pick up the "bad" counter-top. With a major set back in our schedule, I pushed him for a 10% refund but he said the owner denied the request and instead offered me expedited shipping on a replacement top, of a different color. While it's not what I wanted, I accepted. With the new top coming I was told that we'd be installing it the following Monday. Monday came and the installer showed up at 1 just as he supposed to, but without a counter-top. Oh, and that's when I noticed that the bad one, it's still right where he left it the week prior, Andco never came back to retrieve it. Again, this is a factory, not a home, floor space is critical. So witht he installer standing there twiddling his thumbs I called Andco and was told that it should be delivered soon, but she didn't know when. The installer heard that and he left. When it comes to approved vendors, I will be drawing a line through their name, not under it.
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