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New Directions Australia
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New Directions Australia reviews
Information about New Directions Australia
4,67
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM4LXRTWFhBEAE!2m1!1s0x0:0xf20375650c7d605a!3m1!1s2@1:CIHM0ogKEICAgIC8-tSXXA%7CCgwIp8j-9wUQwJLpywI%7C?hl=en-US
Amanda Ford-Asbeck
google
https://www.google.com/maps/place/?q=place_id:ChIJE2w_BxiuEmsRWmB9DGV1A_I
Thank you for your feedback.
1594004286
3
I have been using this company for a few years now & have been moderately happy with them as I have a physical disability & can't get up their stairs, they always bring my orders to me on the street. I guess I am a small time buyer as I make my own face cream & healing zinc products for the skin. However in these times of Corona the shop is shut & I had to have my order delivered. The package came. I checked it off & realised the lavender oil was missing. I phoned the shop got hung up on the first time then got put through to the aftersales person. After asking me several times that the oil was not there (which infuriated me internally) I was told I could pick it up from the loading bay. I said I had to do this after work. I was sent an email with a number on it when I went to the loading dock. I guess what has led me to write this is at no time did anyone say they were sorry for the hassle, no-one took responsibility to apologise & in fact because I was asked several times to explain I guess they were thinking I did receive the lavender oil. I paid nearly $14 for delivery with 1 oil missing, then I had to go & pick it up. BTW there where no instructions on the email where the loading bay is, I had to google it! Not a happy camper.
1579053499
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURNMS1DZUdREAE!2m1!1s0x0:0xf20375650c7d605a!3m1!1s2@1:CIHM0ogKEICAgIDM1-CeGQ%7CCgwIu-P58AUQqOrGtQE%7C?hl=en-US
Phils Spence
google
https://www.google.com/maps/place/?q=place_id:ChIJE2w_BxiuEmsRWmB9DGV1A_I
Dear Phil, Thanks for visiting our showroom. Our showroom trading hours as mentioned on our website are 9:00AM to 4:30PM. Purchases cannot be made in our showroom after 4.30pm. This is to give our Warehouse Team ample time to get your order ready for collection before the close of business at 5:00pm. We are a wholesaler and not like other retail shops to have all items packed and ready for pickup. Yesterday 14th Jan , you arrived at 4:45PM to place a new order in our showroom. Our staff advised you that order cannot be ready for pickup as our warehouse closes at 5:00PM. We even offered you free freight to ship your order next day and we did ship your order with free freight this morning 15th Jan. Our staff were under no obligation to offer you free freight because you had arrived late to place your order but they did regardless. You simply could have placed your order online and in advance and come to pick it up from our showroom 15 minutes to close of business. This morning 15th Jan you visited our showroom again and placed two more orders and collected them. Also complained to our staff that you had to visit again because we neglected you the day before which is untrue. We take pride in our work and always ensure that the customer is happy. We must say that we find this review to be very unfair.
1579066987
2
Great store great products Staff rude and unhelpful
1649645453
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUMyeVBpTHV3RRAB!2m1!1s0x0:0xf20375650c7d605a!3m1!1s2@1:CIHM0ogKEICAgIC2yPiLuwE%7CCgsIja_OkgYQkMj0Vw%7C?hl=en-US
Stacey Lagana
google
https://www.google.com/maps/place/?q=place_id:ChIJE2w_BxiuEmsRWmB9DGV1A_I
Thanks for your feedback Stacey. Much appreciated.
1649650871
5
Quick delivery and good products
1633501190
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ2NWNlWFdREAE!2m1!1s0x0:0xf20375650c7d605a!3m1!1s2@1:CIHM0ogKEICAgID65ceXWQ%7CCgwIhoD1igYQsKmEnAI%7C?hl=en-US
Naty Leyton
google
https://www.google.com/maps/place/?q=place_id:ChIJE2w_BxiuEmsRWmB9DGV1A_I
Thank you very much for your lovely feedback Naty.
1633501879
5
Fast delivery of materials, well packed, enquiries promptly answered, good communication. Happy with my first purchased and looking forward to my next one.
1596155257
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQ4Mjd5T0xREAE!2m1!1s0x0:0xf20375650c7d605a!3m1!1s2@1:CIHM0ogKEICAgID827yOLQ%7CCgwI-cqN-QUQ4Kfs2QI%7C?hl=en-US
Tracey Hague
google
https://www.google.com/maps/place/?q=place_id:ChIJE2w_BxiuEmsRWmB9DGV1A_I
Dear Tracey, CO2 extraction produces a different oil to steam distillation. It is not unusual for CO2 oils to be more viscous and darker in colour than their steam-distilled versions because a) CO2 is a stronger solvent so brings more of the plant across into the oil and b) there is no heat to evaporate off the lighter fractions of the oils chemistry. Both CO2 and Steam Distilled Chamomile can be used in aromatherapy, skincare and soap making and the CO2 oil can be placed in a water-bath to gently liquify it prior to dosing it into a product. On review this oil was found to be compliant to our normal CO2 Chamomile Oil specification. New Directions Australia QC Laboratory
1596178500
1
Received faulty hardened chamomile essential oil. Its been a 5 month process of emails back and forth. No replacement item has been offered nor received. No reimbursement of funds spent in faulty item. Company trying to inform it is normal for oils to go hard and be impossible to remove from the bottle. They advise to warm bottle to be able to remove the oil. Never in all the years have I had a pure essential oil go hard. Batch number of the item and photo evidence provided to the company. Will never deal with this company again. Back to trusted company DoTERRA
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