Sat.. I missed a delivery from my daughter for my birthday. No one from Adrienes called me to let me know when the delivery was scheduled or when I would be available. A pink paper was stuck in the side of the garage door telling me they tried to deliver and for me to call a number. Luckily I saw the paper on the floor of the garage. I called the number on the paper at 3:50 and again at 4:15 only to be told they could not help me both times and they would pass my name on & someone will call me back to see when they can deliver again. The pink note said to telephone them so I could advise when they could redeliver. That was NOT the case! 6:25 and no delivery nor a return phone call!! HORRIBLE SERVICE! I am telling my daughter to get her money back!... UPDATE.. 8:30 pm.. no call back, no delivery and no apology! I sincerely hope my daughter gets a refund!! UPDATE... Monday, missed call from Adriennes late Monday morning. I called them back at 1:30. The girl did not apologize but did tell me the close early on Saturday eventhough she told me Sat that they delivery up to 7:00. She said they would deliver in an hour. Home all day, 6:50 pm now and NO delivery and NO phone call! This was an FTD order so I will be reporting the horrible service by this place!! UPDATE..7:20 .. no phone call, no apology. My daughter reported this to FTD and was able to get her refund. I would never recommend this place!
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