Hello Harr Timur. We would love to respond to this, but we have no record of you in our system. Not as an order or a help ticket. All of our products have a warranty and part of that warranty is we will either fix the bag or replace it. That is our guarantee. We can't fix the bag if it is not returned to us. If you would like to have us look into your order or warranty, please let us know what name or email you used in corresponding with us.
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