2020visionspecialists reviews

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Ed Weaver

google

2

I and my wife have been using Dr. Young at 20/20 for some time. Dr. Young did cataract surgery a few years ago on my right eye. We thought very highly of this practice. In December of 2020 I became ill (heart issue) and was placed on a respirator for five weeks. When I finally woke up I was partially paralyzed. My right leg was and is still not usable, but I am regaining use of it through physical therapy, now able to stand on both feet and walk some with the use of a walker. My wife and I had an appointment with Dr. Young for a routine eye exam as we both need a change in prescriptions. On the particular day of our exam we left home and drove 53 miles in the rain for the exam. When we arrived the rain was still falling, even harder than when we left home. We waited, hopefully for the rain to stop. It did not. Since I am still wheelchair bound, with no cover to get the chair out of the trunk, so we could stay dry, along with my inability to move fast to the exam office, I decided to reschedule for a better day. I was told that if I canceled we would have a $25.00 each cancellation fee to pay before we could reschedule. I reminded the person that the only reason I needed to reschedule was that I was crippled and could not move to the office without getting soaked. That made no difference to her. So, I told her we would not be back. We made another appointment with another doctor to have our vision corrected. This time in our own locality. N Ed & Maureen Weaver

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Amanda Beshears

google

2

I wear corrective glasses, and had gotten my first pair in the summer of 2009, because I experienced terrible headaches after reading for extended periods of time. As soon as I got my first pair of glasses, my headaches ceased and I was able to generally function normally. In January of 2011, I was referred to 20/20 Ophthalmic Group by my OBGYN, because I was experiencing a disturbing anomaly in my vision. When I visited 20/20, I told the intake nurse of my vision problems, and expressed concern that what I was experiencing at that time might be a 'migraine aura', brought on by my need of new glasses. The nurse told me that pregnant women shouldn't get new glasses, because of possible vision changes due to fluid retention. She told me that though I could get an eye exam for new glasses during that visit for an extra$25, that I should wait until after the baby was born. The doctor at 20/20 dilated my pupils, looked at my eyes, told me there was nothing wrong with me and sent me home. I drove myself home without any protective eyewear after dilation. After my visit to 20/20, I continued throughout the rest of my pregnancy to experience terrible, debilitating migraines. A few months later, in the summer of 2011, I called 20/20 to schedule an eye exam for new glasses. After they quoted me a price of $125, I told the receptionist at 20/20 that day that I would not get an eye exam there because my previous ophthalmologist's prices were much lower. The next week, while getting an eye exam at Hour Glass Optical from Dr. Floyd, I told him how I had put off getting glasses because what he nurse at 20/20 had told me about pregnancy and fluid retention, and about how I had been experiencing these terrible headaches since then. The doctor told me that fluid retention leading to vision changes was a very rare possibility, and that because of my headaches, I should have been fitted for new glasses the day I had visited 20/20 in January. Dr. Floyd fitted me for new eyewear, and I have not since had a headache while wearing them. Shortly after my visit with Dr. Floyd at Hour Glass Optical, 20/20 sent me a bill for $60.00. I called their office, explained how I had been underserved, and refused to pay the co-pay. Their 6 month billing delay was never satisfactorily explained to me. I finally was forwarded to their office manager, who refused to offer any accommodation, and insisted I remit the $60.00. I again refused. She sent my account to collections, and now I have a smudge on my credit report due to this office's negligence!

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Ken Hargroves

google

5

Best doctor in town with an awesome staff !!!

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Dora D, Helms

google

5

Best place in town, service is great.

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Bobby L. Taunton, III (Trey)

google

5

When I lived in Montgomery the only ophthalmologist I would see was Dr. Young. I was always treated well by the staff, Dr. Young himself is very professional and there is no doubt he truly cares about his patients and his work. Also, Ms. Carol who handles in-house contact fitting, ordering, etc. is very patient and kind and taught me as a 13-year-old boy how to properly wear my contacts. I miss the ease, accuracy, and professionalism of this practice; I have yet to find any practices in my area that I have been to that provide me even a fraction of the pleasure I used to experience from 20/20 Ophthalmic Associates and Dr. Young.