Was not able to speak to a manager, over an issue with my ticket being lost, and lost my flight and money, I called the BBB on them , but they are located in Mexico, so was unable to retrieve any money back.
If I could give them negative stars, I would. By far the worst airline I have ever encountered. Spirit airlines provides better customer service. I have been trying to speak to someone for over two months regarding my ticket refund and the only way you can contact someone is via email. No one responds and if you disagree with them, they do not respond. I purchased a business ticket for the ability to cancel and rebook my ticket. I had a medical concern, provided a doctors note and still no help. Their policy states that if you fly business or have a medically related issue, then you are entitled to a refund. I have met two separate requirements for a refund and they still have refused my refund. The worst was when their supervisor America Mateos tried to allege I had not purchased a business ticket. WHAT! Not only is Aeromexico stealing my money but also lying. UNBELIEVABLE. I filed a claim with BBB and they even stated I should go after them in court in Harris County.
No recomiendo areo méxico 14 julio viaje de Chicago a Guadajara vuelo 653 tube mala esperiensia con están Copania vuelo tenía que salir 1 :30 no pudo salir porque no abia pilotos
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