Our experience has been very challenging. Thanks to InfusionSoft, we are now able to send automatic messages to our customers when they purchase a product. Unfortunately, our customers also have received receipts for past purchases that looked like possible identity theft, and have had their cards automatically charged multiple times for the same product based on a setting checked (or not checked) in a campaign or the system by IFS staff. We have also had multiple consultants not respond to our email questions, and were charged by IFS when they said they would remove a charge. The right hand does not know what the left hand is doing. I would definitely not choose this product for our organization if I could go back and do it again.
This software is horrible and the service is worse! After spending countless hours trying to setup their quirky software, it's still not working. I wanted and was sold a simple solution but they sold me crappy software that even their "coaching" can't get to work. Horrible, horrible, definitely save your money and TIME (lots of time), go elsewhere.
We have had such success with Keap that we started offering it as a product. Not only have we managed to grow our own business with the sales and marketing automation - but when mapping out customer journeys and using Keap to implement them we've saved clients up to 4.5h a day in time back, doubled their sales and exceeded 140% net profit growth. We contintue to be big fans and love being part of the amazing Keap family and community
Keap has been the CRM & marketing automation system we have relied on since 2012. So much so, we have now implemented it in 3 businesses ourselves, plus we help our clients with it as well. We use most of the functionality, including the CRM, email broadcasts, sales pipeline, ecommerce, campaign builder, affiliates, appointments and reporting. Keap has saved us hours every single week automating repetitive tasks, which we would have needed to employ at least another staff member. We have also converted thousands of dollars in extra business by automating follow up to nurture and convert more sales from our database. We would be lost without Keap! Grateful to use a solid system and for their partner program that allowed me to leave my corporate job and build a business from home helping other users.
We paid over $1,600 to get started with this software, the salesman assured us that their software would be able to handle all we told him we needed it to do to run our service business. Once we actually started implementing the system, it was obvious that we were misled. One of the managers even admitted as much in an e-mail, but they refused to refund our money. So at this point be basically wasted $1,600 on a software that can't meet our needs. Now their solution is to purchase 3rd party add-ons and use google calendar for scheduling, really?!
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