Trusted him with my engagement and wedding rings to be resized. He hammered both of them to stretch the platinum, altering the whole look and denied it the whole time, saying he did a simple cut, add, and solder. So disappointed in myself for trusting this place just because Michael himself "seemed nice." Never again.
Hi Jennifer, so sorry if any of our staff made you feel unwelcome at any point! We pride ourselves on having friendly, attentive staff, so we would love to have another chance to change your mind. Stop by any time for a visit!
1562776941
2
I felt unwelcome and just number for them, kinda of regret buying from Michaels Fine Jewelry store. I should shop around first. There are Seven Jewelry store in the same mall.
Warm and friendly staff, customer service focused, quality jewelry, creative....we got our wedding rings and engagement rings here affect visiting at least 6 other stores. We had my husbands family rings melted down and they created a new wedding ring with the existing Gold and diamonds. He loves it. They also took some existing jewelry and created earrings, necklace, and a beautiful ring for me. Cant say enough about them.
Sorry for the delay, but the ring was remade on your finger size so it took little bit more time ( especially through the corona conditions). For the refund policy, it's clearly stated on the receipts. Thank you
1647185998
1
I have a hard time even giving a one star review for this. I purchased a wedding ring from the Springfield location and the wait time for sizing was one week. They never contacted me and after I called them it was 10 days. They said it was there for pick up and after arriving to their location I was sent away because they said it went to another store. 10 days later I come back to pick it up and it is not there. I ask for a refund and no refund, only a promise that the ring is arriving back to the store. Never was shipped and then told it was lost in the mail. After 6 weeks of waitingthey offered me a $10 discount!?!?? What a jokeDO NOT EVER SHOP AT THE STORE! They will rip you off and treat you like your time is unimportant.
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