Rank #1 on Google Maps and be the Local Leader
Collect Customer Reviews on Google
Polish
Swiss
Kala Brand Music
Profile not verified
Kala Brand Music reviews
Information about Kala Brand Music
3,84
19 reviews
The opinions come from external websites
Last update: 30.03.2022
Is this your company profile?
- Updating reviews
- Verified profile
- Sorting options
- Displaying products
- Advertising banner
How do companies benefit from their catalog?
See example1504719293
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s105370227002998014053!2s0x0:0x90b409794552ac8?hl=en-US
Chaz Rocker
google
https://www.google.com/maps/place/?q=place_id:ChIJYcOtrVe0hYARyCpVlJdACwk
Hi there Chaz, I'm very sorry to hear you had an issue with your ordering process. Could you please let me know where you placed your order and what product it was so problems like this can be addressed in the future? Thanks!
1504730581
1
I ordered a Kala Brand ukulele and never received it. I was told it would take 4 weeks to arrive. That was pushed back to 6 weeks. Then was told it would be another 6 weeks. Too long to wait. Order canceled.
1472051430
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s104920139683368725886!2s0x0:0x90b409794552ac8?hl=en-US
Infelix0
google
https://www.google.com/maps/place/?q=place_id:ChIJYcOtrVe0hYARyCpVlJdACwk
Hi there Dylan, very sorry to hear you had some issues with the bass we gave you. According to our records, our last conversations with you did include a follow up. We've not received a response for some time so it's possible it may be in your archives or spam folder. Our UBasses haven't come with a charger since 2010 and just to clarify we did not send you one with a need for one. Regardless, if the person who sold it to you would like to contact us for help with diagnoses or if they really do need a charger our service department at [email protected] would be more then happy to help. In the future if you have questions or issues with a product that is a great place to contact.
1490897537
1
I picked up a Kala Brand Music UBass on an endorsement deal. The bass did not work on arrival and I just ended up loosing some good money by selling it as dysfunctional. A thank you to the buyer who contacted me asking where the charger was? Apparently this was supposed to ship with a charger -- but after looking in the obvious places on their website and shipping info, there is no information about that anywhere, nor did any manual come with my instrument. I had to find out from my buyer and confirm with a Kala distributors YouTube video. Obviously, if I would have seen a charger with a quarter inch cable sticking out of it I probably would have put two and two together but that wasn't included with my bass.. Support didn't think to mention this. Maybe it would have been taken care of if I had ever received a followup email. We're talking about direct sales here people.. and if they can't handle that I can't imagine what their customer service to the general public is.
1536263821
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s109212276506085148671!2s0x0:0x90b409794552ac8?hl=en-US
Doyle Burnett
google
https://www.google.com/maps/place/?q=place_id:ChIJYcOtrVe0hYARyCpVlJdACwk
5
I am a guitar player of sixty years and know a well made instrument when I see one. We bought my wife a Kala (KA-CEM) ukulele while visiting New York City a few months ago...a beautifully made uke. When "chorded", it had a nice rich sound, the neck was perfect - just a joy to play. We purchased the ukulele and also bought a nice Kala Crazy Uke case at the same time. Without going into details, the case had some issues and we called Kala to find out what our options might be. Let me just say, the customer service at Kala is second to none. They treated us right and really made us happy that we had purchased our instrument form such a wonderful company. If you are in the market for a fine ukulele, you cannot go wrong with Kala.
1617925542
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s109419913615223404775!2s0x0:0x90b409794552ac8?hl=en-US
Frank Aguirre
google
https://www.google.com/maps/place/?q=place_id:ChIJYcOtrVe0hYARyCpVlJdACwk
Thank you for the kind words Frank! If you're ever in need of assistance our service team is happy to help! Take care! - Kala Team
1619566473
5
My first instrument to own was a Kala Soprano as of Feb. 2021. I now own an Exotic Mahogany Concert Uke. Ive purchased several other accessories for my ukes, gig bags, wall hooks, amps, etc. Each order shipped promptly, within 24hrs of purchasing. Their customer service is 5-star, Very prompt responses each time I email them. I would highly recommend this company.
1519942524
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s108209186370287027511!2s0x0:0x90b409794552ac8?hl=en-US
Megan McLean
google
https://www.google.com/maps/place/?q=place_id:ChIJYcOtrVe0hYARyCpVlJdACwk
Hi Megan, just to clarify we have a 30 day return policy for accessories purchased off our website. We were contacted by you 2 months after this 30 day return policy had expired. We also have a no exchange policy. Please review our return policy on our website here: https://kalabrand.com/pages/return-policy Because the items are not defective and well past the 30 day return policy we were unfortunately not able to do a refund on the product. Our return policy is available to view on our site and in every customer's checkout cart. I also wanted to clarify that the products your husband purchased were through our website, not through Amazon. "Amazon Pay" was the method of payment used to purchase the order. I'm very sorry that you had a negative experience with our service and we are working right now to make the return policy even clearer and more obvious on our website. Hopefully I was able to explain our situation in this matter and help clarify any confusion you might have as I understand this has been a long process for you. Thank you! - Kala Team
1520276814
1
I got a ukulele case & strap from my husband for Christmas. I needed a larger size and had a lot of trouble figuring out who to contact for an exchange as it was purchased through Amazon. When I finally figured it out, it was over 30 days and Kala would not allow an exchange ( for a more costly item and I'd pay the difference) or give me a refund. NO written policy was included in the package when I got it. I am dissatisfied with their customer service, and would not recommend ordering on-line form this company. Very disappointing.
Latest articles
In our articles we impart a wealth of useful knowledge about reviews and ratings and online marketing. Learn how to run even more efficient operations.