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ProLine Range Hoods
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ProLine Range Hoods reviews
Information about ProLine Range Hoods
4,75
100 reviews
The opinions come from external websites
Last update: 08.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURHaWIyYWJ3EAE!2m1!1s0x0:0x878d82837ead0a99!3m1!1s2@1:CIHM0ogKEICAgIDGib2abw%7CCgwIg7XskQYQ4K3-ggE%7C?hl=en-US
Arthur Yuan
google
https://www.google.com/maps/place/?q=place_id:ChIJl0ssaNX0UocRmQqtfoOCjYc
Glad to have been able to help you, Arthur!
1638552244
1
I had a part malfunction (touch control panel) and after five years they offered to replace it without cost if I wrote a positive review here. I did initially write a positive review, but since that time (12/1/2021) I have not received the part and have received absolutely no response to follow up email requests from Proline Customer Service since December. Its almost 4 full months and still no part! Terrible customer service. I would never buy another product from this company.
1649114071
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUR5d2JtMERBEAE!2m1!1s0x0:0x878d82837ead0a99!3m1!1s2@1:CIHM0ogKEICAgIDywbm0DA%7CCgwI1_etkgYQyI2TuAE%7C?hl=en-US
Trevor Loose
google
https://www.google.com/maps/place/?q=place_id:ChIJl0ssaNX0UocRmQqtfoOCjYc
Hi Trevor, thanks for reviewing us! Seven years is quite the time - we're glad you're a loyal customer and we will certainly be here when you need us again!
1617812024
2
Purchased my Proline range hood 7 years ago and have had incredible customer service from them. Had the front touch panel replaced once during the warranty period and now they are replacing the defective front panel again far after warranty expiration. With that level of support why buy from anywhere else! Update (4/4/2022) So although I wrote a glowing review above, it was in response to a promise that they would replace the failed parts. Well, here it is 12 months later and no resolution to my failed hood. I've not had a working hood for 12 months! The staff is very helpful and courteous but in the end could not replace a simple power supply. These parts should be fairly basic and after only 8 years, the hood is now completely a loss. There are better brands out there that I'd rather have purchased and I would steer clear of Proline. They will NOT support their product and your take a BIG risk buying one. Do not buy
1646247563
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNXeGZxYlFnEAE!2m1!1s0x0:0x878d82837ead0a99!3m1!1s2@1:CIHM0ogKEICAgICWxfqbQg%7CCgwIi_3-kAYQgIz7pgE%7C?hl=en-US
Jon Cousins
google
https://www.google.com/maps/place/?q=place_id:ChIJl0ssaNX0UocRmQqtfoOCjYc
Hi Jon, thanks for the review! Glad you've had a good time with us!
1646326840
5
This hood is great good fan with multi speeds and lighting is wonderful Easy to keep clean couldnt be happier with it Great service from proline also
1652990221
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyaGJYZm13RRAB!2m1!1s0x0:0x878d82837ead0a99!3m1!1s2@1:CIHM0ogKEICAgID2hbXfmwE%7CCgwIjcKalAYQ4J-7iQI%7C?hl=en-US
Chuck Passavant
google
https://www.google.com/maps/place/?q=place_id:ChIJl0ssaNX0UocRmQqtfoOCjYc
Chuck, thank you for your review! We're working hard to get more bulbs in. If you haven't already give our customer service team a call at (877) 901-5530 to check the status of the bulbs for your model. We're here for whatever you need.
1653325538
5
I ordered and installed a PLJW 117.30 approximately 18 months ago. Overall the hood performs well, a bit noisy at low fan speed but it does pull all steam, smoke, fumes etc. from the top of the range. In fact it works so well I have to open the nearby window a bit for air flow, otherwise the hood pulls smoke out of the fireplace in the living room! My only issue is with the longevity of the LED bulbs (both need replacing) and the intensity is somewhat on the low end. It's a heavy unit so it took 2 of us to install it, and I had to enlarge the vent holes in the ceiling and roof - actually a good thing considering the added air flow. Expensive? A bit, but orders of magnitude better than the units from the Big Box outlets. It even works well as a vacuum! :-)
1649605647
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyc0xfVmZBEAE!2m1!1s0x0:0x878d82837ead0a99!3m1!1s2@1:CIHM0ogKEICAgIC2sL_VfA%7CCgsIj_jLkgYQ0JbwSQ%7C?hl=en-US
Elizabeth H.
google
https://www.google.com/maps/place/?q=place_id:ChIJl0ssaNX0UocRmQqtfoOCjYc
1
I purchased a Proline 30 wall hood 120.30 a year ago In Jan ( 2021) checked to see if it worked. I did not think to set the clock since the fan worked .The fan wasnt installed because my custom cabinets were delayed . When installed the clock couldnt keep the proper time. I contacted Proline and we went through trying different circuit boards , without success . That has been going on since April 2021. The last email was Jan 2022 saying they will let me know when they get the right circuit board in. Ive asked for them to to take one from another same model unit , since they refused to send me a whole replacement fan. They refused that suggestion. Maddening to think they will not make more of a commitment to a customer who paid $750. for their fan. I have rated it only one star because the fan is good ,but the added feature of a clock is useless,and the ability to replace the part needed very,very poor!
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