Hi Khia, we appreciate your feedback and will use it to do better in the future. We provided you with a 75% refund as well as 2 orders worth of shirts at no charge because the art was not correct per what you ordered. We take responsibility for that. We strive to please all customers but missed the mark with you. For that we apologize and wish you the best.
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First the shirts were not finished in the time frame I was promised. They threw in two extra shirts for that which I was grateful. But, I went to pick up the shirts and the logo was HUGE when thats not what I asked for. Was told they could be redone and I stressed that I needed them done before I went out of town. I was told they could do that, was given a date (Wednesday) but told they would for sure be done sooner than that (Tuesday). I had to contact them to see if they were done, they said yes but in the midst of preparing to go out of town I ran out of time to pick them up. So, when I got back from vacation (6 days later) I went to pick them up and only one of the three shirts that were to be corrected was actually finished so they lied when I asked on Wednesday. I was given a refund on the shirts that were not complete but was basically told that I needed to choose between a refund and the shirts being done correctly so now I still dont have those and I am stuck with shirts with this huge logo on the back that looks terrible so either they sit in my house collecting dust or I choose to sell them anyway for way cheaper and lose money and have bad shirts out there. I dont want people seeing the messed up shirts and thinking thats what I deliver but otherwise I lost out on a lot of money. AND I STILL NEED SHIRTS DONE CORRECTLY! So thats more money I lose.
Called to get a quote, I sent the artwork. Three days later I called again and they said the needed more so I sent the exact designs. It's been five days and still no quote. I'm going somewhere else.
U Big Ts has exceeded my expectations for every order I have made. They are easy to contact, super friendly and punctual on getting orders completed! 10/10!
I absolutely loved my bridal party T shirts!! Great service and didn't take long to get our shirts!!
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