I've been a member for about 6 years, never done a training session in those years I've been a member , so in may 14 2018 I decided to give it try with a Trainer name Danny. I had the most horrible experiance with this trainer poor communication, also would read my messages and respond a day later often saw him training someone else when it was my day to train. Please think twice before you invest on this trainer. Also I got charge a 2nd 4 session when we bearly had one session in. Before that 2nd charge I asked Danny about it like always ignored my text and BINGO the 2nd charge went through June 4. At that point I was super upset I reached to him about it agin that following Monday his words were " I'm going to look in to it and get reverse " nothing was done two days later I reached out to him and ever since then he has ignored my messages. I called corporate they said to come in and fill a claim they should be able to renbursh me both charges. Marisa manager services kept giving me the run around about she hasn't been able to reach the trainer manager when she should have at LEAST her CELL phone but agin they didn't care. So my last resort was to call my bank to dispute these two transactions.
Terrible. The management is always late. I almost got fired for just leaving a towel on the floor but if someone shows up close to 30 minutes late, that's ridiculous. The GM Windy thinks she has all the power in the world a disbands a membership even though it has one month left. The locker rooms are always dirty when I walk in. The upstairs has towels everywhere, and the trash in the men's locker room by the steam sauna smells horrendous.
20 year old big box gym that tries to please everyone and, in the end, no one. Large, empty spaces go unused, while others are crammed. Gymnasiums go unused while dozens of people are forced to stretch out on hard, dirty floors under the stairs. A stretching space was added a few years ago, covered in a hard, rough straw. Someone actually thought this was a good idea. Old machines continually go unrepaired. Virtually no showers. Filthy carpeting. This place is dated and should be bulldozed.
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