GA, as a small business we depend on the satisfaction of our customer base and take our customer service very seriously. I wish I could better respond to your review but I don't recall anything that fits the experience you describe, nor can I find any correspondence with a customer fitting your profile. Of course we'd love to resolve the issue, so I'd ask that you reach out to Matt at [email protected] and allow us to investigate further.
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My experience with them has been really bad customer service, totally unorganized with taking payments, and super expensive. There are better alternatives out there for less money. I'm not buying from them again.
I've been trying to arrange for my client's order to deliver for almost a year. This order is paid in full and I cannot get them on the phone or via email to arrange for delivery. I have called and emailed and communication is pretty much non-existent. If you like paying for goods you never receive, this is the vendor for you!
I own a coffee table and shoe bench from them and had it for about 3 years. I have since received several compliments on my furniture. The reason for the review now is I cracked the glass of my coffee table due to putting a hot dish on it (ugh) and these guys even years later gave me excellent service. Steven came to measure the table just so the size of the glass was the right fit. Support a small business and make your home look amazing at the same time!
Recycled Brooklyn recently made a gorgeous custom coffee table for us. The whole process was seamless and collaborative from start to end -- we worked with Matt to figure out the design and dimensions that worked best for what we were trying to achieve with the space. The finished product turned out to be sturdy, beautiful and full of character. Strongly recommend Recycled Brooklyn.
Bought a coffee table from them over the holidays. They were super patient and helpful with me while I worked out what size I wanted and kept asking them questions. Coffee table turned out just how I imagined and couldn't be happier. Hella friendly dudes who do great work.
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