David, I am sorry for your experience and am looking into it on my end.
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Horrible people skills had dropped off my item to be embroidered I got different excuses and treated like I cause their delay. As expected native customer treated like trash. Picked up my item waa completely done in a horrible way. Unfinished portions now I have to find a different place to fix their mistakes spent nearly 150.00 on an awful work.
There nice people, but paying attention to detail is not up to par. I wanted our names on jackets we ordered and his excuse was o we forgot even though i said it 5x
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