First time buying a new car. This was the definition of a scummy dealership experience. The negotiations on price were what I expected, they expect you are stupid and would lower one line item but raise another one without saying anything. The specialist dude in particular was incredibly bad. He threw a giant fit because I wanted to finance through my bank which had a lower interest rate. He also kept making a big deal because I was actually reading every document I had to sign. 10/10 will never do business here again.
Thank you Charmaine Burris for leaving this review! We are so happy to hear you had a 5 star experience at Russ Darrow Honda. We hope you experienced the Darrow Difference while working with us, see you again soon.
1645559501
1
The service just put the keys on Sam's desk and don't let her know that my car was ready. I wastes a hour of my time.
Thank you for leaving this 5-star review, Antonio Azcueta! We are so happy to hear you had a great experience with the Russ Darrow Honda. Our customers are part of our ever growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!
1624407629
5
Service Manager Jay Malkowski has guided me with my Honda vehicles service needs at Russ Darrow for almost 10 years now. His technical guidance and management together with the mechanical expertise of the Service technicians have always provided excellent and outstanding service.
Thank you Mary Beth! We are always happy to make sure your car is in its best condition!
1555180855
5
Excellent service with fair prices. I appreciate the careful inspections of my car to make sure I stay on top of any needed work. Jay was especially helpful and even found some coupons online when I decided to get tires and have an alignment done. Seating in the waiting room is well spaced and has a few tables in case you want to work while you wait.
HI Alexandria? Was your vehicle brought to our Russ Darrow Waukesha body shop or our Russ Darrow Browndeer Body Shop?
1652214883
1
Horrible experience here, I want because I hit a gas can on the road messed my front end up mainly my sensor, they told me it was going to be over 3k to fixed everything. was going to pay it lucky they couldnt get the part in for a week, because I want to get second opinion and they told me all I needed was I a bracket and that it would only cost $400, just a bunch of money grabbers at Ross Darrow go to the Honda place in Brookfield much better service and honest techs.
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