Thank you for your feedback. We would like the opportunity to understand your experience in more detail. Please contact our Sales and Service Manager on 0800 023 9038.
1565260501
1
Awful experience! Very often we receive faulty items and it took us an awful amount of time to sort it out. Website was down so many times last night and it took me more than one hour to make an order. Once paid I found that one of the items is not in my order. Called immediately and they refused to cancel or add the item to my order. I was told to make a new order and to pay nearly £13 for an item which cost £1.60. Absolutely shocking and appalling services! PS I already contacted CS as I previously mentioned. Did you read the full text? I am now using another vendor and I don't have any issues to cancel or amend my orders. You should work on that...
Thank you for your feedback. We would like the opportunity to understand your experience in more detail. Please contact our Sales and Service Manager on 0800 023 9038.
1621416882
1
Used to spend a lot of money at BTC, but due to a terrible experience from 'business manager'. Wouldn't recommend BTC due to their treatment of customers and highest industry prices. Better to go with Ralawise or Prestige Leisure as they are professional.
It looks like you have a lot of great merchandise on your web site. Really enjoyed meeting your marketing rep, Emma, when she visited Alki Surf Shop today.
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