So on 9/3/2020 after all my research on line I am ready to make a purchase a new road bike! Cash in hand . Reading the reviews I head to Star as i perfer to buy local. I walk in 3 guys standing around the counter all 3 look at me say Nothing not a WORD! I say oh Good morning..... one say something.. they continue to talk to each other, I walk around for a few minutes...STILL NOTHING! (not hey we will be with you in a few)...ZERO UNBELIEVABLE... SORRY STAR YOU LOST A BIG SALE ... I'LL SPEND MY MONEY DOWN THE STREET .
Terrible customer service. I went today and was turned away. Red headed kid said, sorry I cant help you. Then just looked at me. Never gave an explanation. I left feeling do confused. I had to call to get any explanation. Guess if you are over 30 and tall you wont get service.
Amazing customer service! Had them service my brakes and my very first ride downtown afterwards somebody or something knocked my rear wheel out of alignment. They were awesome enough to fix it free of charge. If you need a new bike, bike accessories, or some service done I can't recommend Star bike shop any higher.
I cannot say enough good about this place! I would travel maaany many miles to come here for bikes, accessories, and repairs. I love the selection that they have - and that it includes refurbished used bikes too! They do really well by their customers too - offering heavy discounts or free repairs for bikes bought there. To share a specific example of how wonderful they are and how impressed I am - our little family splurged and bought two adult bikes and a bike trailer for our little ones for Christmas. They had a nice trailer available for sale that was used and we snatched it up. When we assembled everything on Christmas Eve, we discovered too late that the trailer was missing the bike attachment bolt! (Oh no! But we had gotten such a nice deal on the used trailer and figured that perhaps the folks that had sold it to Star Bikes had forgotten to bring that part. We were sad but rolled with it and ordered a bolt from Amazon the next day - using the trailer over Christmas as a double stroller.) After a stroller run with it, we got a flat tire (Oh no again!) and when I brought the tire into Star Bikes, they repaired the flat for free (so nice!) and gave me 10% off of the tire protection strips and repair kit I bought (so nice again!). AND, as we were getting ready to leave, I mentioned that it was totally okay and not to feel bad, but that the trailer was missing its hitch bolt - just to keep in mind for future trailer trade-ins. And the owner was genuinely horrified and gave us a free one right on the spot saying, "Hey, right is right." Wow. Thank you Star Bikes! We're your customers forever!
The older man told that he had given the correct size for my tire I asked repeatedly when I left and checked it was too large
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