Hi Brizeida. We are sorry to hear that you had a bad experience. At Off The Bench we strive to give the best customer service to all our customers. It is true that we have a no return policy, as this is standard with stores like ours but it seems as though you didn't try contacting us at all. We do make exceptions for certain situations to get you your correct size so please call us at (619)432-1692 so we can try to figure out a solution that you can be happy with. Thank you
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My 16 year old son bought me these shoes as a gift however unfortunately they don't fit me he did tell me he gave the sale representative my shoe size 6 in women and he gave my son size 6 in men and continued tell my son this shoe size would fit and of course they DID NOT FIT and to top it off this store has a NO REFUND NO EXCHANGE POLICY which I find ridiculous this was a gift and the shoe is big and doesn't fit me and for this store to not offer an exchange is ridiculous I thank my son for gifting me these shoes it's just unfortunate I will not use them and now I have to sell them or give them away so I would suggest people not to bother buying shoes from this store!! if YOU DECIDE to buy shoes from this store make sure you know your size 100% because clearly the people who work here work for the commission or its a whatever job to them and just want you to spend your money!!!!!
Hey Sergio, we have no record of you shopping with us, or any knowledge of an incident like this ever occurring. We pride ourselves in taking the upmost care of all of our customers, could please provide us with some details and/or a receipt so that we can look into this for you. Please email [email protected]
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Pretty bad customer service, employees had an attitude while just asking for availability. Ended up buying a pair of shoes and they weren’t even the same size, had to come back to the store to get the correct one. They replace the shoe and I go home. The lighting in the store isn’t great, once I get home under hood lighting I see the replacement shoe is faded. Cannot explain how frustrating it is to pay a lot of money for sneakers, getting the wrong size, then a damaged shoe and the store to not care because they got their money.
off the bench is such a great store in sand diego which is rare these day, i love the vibes and the way the place was designed was perfect. Dillon was such a great help, he was very helpful and cool , definitely will be coming back next time i’m in san diego, 10/10 great people
Overall inventory is pretty legit. Staff is not very helpful though and the prices super high relative to similar stores in LA or Orange. Seems like a tourist store.
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