I spoke with Kat at MEDiAHEAD on Friday, 7/2 to get a relatively small order for my wedding on 7/10. My fiance and I had been working with another company to this point on other orders but they were closed for the holiday weekend. Kat shared that if I got info to her on Friday, 7/2, I'd receive proofs that night. I didn't receive proofs until late afternoon of 7/6 and after our original company sent proofs after returning from the holiday. Kat & MEDiAHEAD's proofs were incorrect and late. I did not approve any proofs or agree to anything. Kat sends the email that's attached the night before our wedding. As this point, my only interactions with her is our conversation on 7/2. I went to their office to speak with a manager or someone not named Kat. Their staff seemed very aloof and not sure who else to talk to. I spoke with Mike and he joked that Kat can be a handful. He was not assuring or provided any support before telling Kat I was there. Mike was in no way helpful. I spoke with Kat and she was not authentic I her apology. She felt calling me a scumbag was warranted because I had ghosted her, held up her staff, and she had a bad day. She also shared that she apologized to the venue that referred us to her. If it wasnt for me coming to their office, the only apology that would have been issued was to the venue and not the actual person who was called a scumbag. She had put the effort in to reach out to the venue and she had the effort to craft an email to tell me I'm a scumbag but could find the effort to admit any fault. Very disappointing. Additionally, she accused me of having shared their artwork with our original printer. That is entirely untrue and not possible given I received proofs from MEDiAHEAD AFTER the other company. From being called a scumbag for not purchasing nameplates, being alleged to sharing proprietary artwork with a competitor, to having my interactions downplayed, my experiences with Kat and the team at MEDiAHEAD was awful and would not recommend.
Derek - You do not have the correct company - we have no record of you ever working for MEDiAHEAD. We are a small company so we would know! The owner does not use part-time people that are "on call", our starting wage here is much higher and we are only open from 8:00 to 5:00.
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They work you to the bone with no compensation. On call 4 times a day with only paying you for the time on the clock, no drive time. Go in at 2 o'clock in the morning, take 2 hours out of your sleep for $9. No thank you. 13 hours of my time for 9.5 hours a day pay. HA. have fun man..... What a joke... I know who Katheryn McDaniels is no doubt......
My experiences working with MEDiAHEAD for past year has been very positive. They are knowledgable in the industry and helpful in finding optimal solutions for customized marketing materials, while accommodating sensitive timelines. Communication is a strength with this group, I can count on hearing back on inquires in a timely manor and have confidence that they are working towards the best solution for the client.
MEDIAHEAD is a truly awesome company. I have worked with Kat and Michelle for years and can tell you first hand that their products and service are the best. With Mediahead I don't just get variable data printing or direct mail campaigns I get excellent marketing advice and strategic thinking. If you need printing of any sort or an online portal for your printed consumables you should give them a call.
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