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Ellenandjanisrealestate
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Ellenandjanisrealestate reviews
Information about Ellenandjanisrealestate
4,89
61 reviews
The opinions come from external websites
Last update: 21.07.2023
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNxMXVIblhREAE!2m1!1s0x0:0x43011fbec08c8f4c!3m1!1s2@1:CIHM0ogKEICAgICq1uHnXQ%7CCgwIws3vhQYQkP7dqQI%7C?hl=en-US
Mónica Correia
google
https://www.google.com/maps/place/?q=place_id:ChIJ2RMGm25544kRTI-MwL4fAUM
Hi Monica- I saw that you took the time to give us a single star? My understanding is that you were in conversation to see one of our rental units and as one of our agents was setting up an appt. with you the unit went under contract with another. I did see that she offered to show you another but you declined. We hope that you did ultimately find a new home and that perhaps you'll reconsider your post. Sincerely, Janis (Ellen + Janis Team)
1631733696
1
1625345318
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURxektyQWhnRRAB!2m1!1s0x0:0x43011fbec08c8f4c!3m1!1s2@1:CIHM0ogKEICAgIDqzKrAhgE%7CCgwIppqDhwYQwN6x9AE%7C?hl=en-US
Ben Levitt
google
https://www.google.com/maps/place/?q=place_id:ChIJ2RMGm25544kRTI-MwL4fAUM
We're so sorry. We are normally known for our exceptional attention to detail and responsiveness and we regret that we missed the mark. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again - and not as a defense but sadly we were at the mercy of the Boston Fire Dept, which is not a good place to be. Thank you for posting a review and we do sincerely hope you are pleased we sold your home for well over the asking price with no contingencies and that you are very happy in your new home. Ellen and Janis
1625144022
2
Janis and Ellen are very nice people. You will want to work with them as soon as you meet them. The first meeting was great and they gave us a nice checklist of things to do. But after that first meeting we when things went downhill. The biggest issue is that they were not proactive. Time and time again we had to push Ellen and Janis on things like pricing strategy, logistics of when exactly we needed to be out of the house (maybe a "whatever" for some, but a source of stress for 2 working adults with a baby who still takes 2 naps, and there's nowhere to go because of covid), and biggest of all - how the showings went! The second major issue is that Ellen and Janis did not take responsibility for (major) issues. For example, we failed an inspection which pushed our closing date out (we incurred ~$1k extra cost) because they didn’t schedule it early enough (leaving no margin for error) and we were not given a list of everything we needed to do to pass. This just wasn't careful planning, and it cost us. Making us pick up the $50 for the second inspection was just icing on the cake And a month after closing, they emailed us to tell us that they forgot to bill us for closing services they scheduled. My takeaway is that with home prices where they are, a ~2.5% commission is big bucks and sets the bar for what you expect from the interaction. With the rise of Redfin and lower cost agents, it’s time to really think twice before signing up with agents that don’t meet a higher standard.
1656511275
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURPck56bm5BRRAB!2m1!1s0x0:0x43011fbec08c8f4c!3m1!1s2@1:CIHM0ogKEICAgIDOrNznnAE%7CCgwIq7bxlQYQ0J_a9gE%7C?hl=en-US
Liz Munsell
google
https://www.google.com/maps/place/?q=place_id:ChIJ2RMGm25544kRTI-MwL4fAUM
The 5-star review is for Liz and Pete, our sellers of 17 Woodside Ave Unit 3 Jamaica Plain. They were so fantastic to work with. And we sold their condo for $135k over the asking price. We could not be happier for them. THANK YOU, THANK YOU! And best of luck in your new home...Ellen and Janis Team
1658498357
5
This is the most thoughtful and strategic team I could have ever dreamed of working with to sell our home (we worked closely with Ariella, Janis and Ellen). It makes sense they’re one of the top teams in the country and were recently recognized as such. They are detail-oriented and business-like (gave us brilliantly SMART advice), yet they were also compassionate and patient too (not at all like other agents we’ve worked with in a cut-throat industry.) Would give them more stars if I could.
1659197171
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUN1a2JQWnZRRRAB!2m1!1s0x0:0x43011fbec08c8f4c!3m1!1s2@1:CIHM0ogKEICAgICukbPZvQE%7CCgwI862VlwYQsODougI%7C?hl=en-US
Katarina Douglas
google
https://www.google.com/maps/place/?q=place_id:ChIJ2RMGm25544kRTI-MwL4fAUM
5
Trent Brunngraber was our relator and he was great! He was amazing at finding listings but also letting us bring him suggestions and looking into them for us. Trent was invested in our housing journey and was empathetic when we didn't get a listing and excited when we finally found an apartment to rent. Using a relator for the first time, Trent was a great, friendly resource and I am glad to have worked with him!
1653355864
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUQyNDRQOFZnEAE!2m1!1s0x0:0x43011fbec08c8f4c!3m1!1s2@1:CIHM0ogKEICAgID244P8Vg%7CCgwI2OqwlAYQ4PnFzwI%7C?hl=en-US
Xan B
google
https://www.google.com/maps/place/?q=place_id:ChIJ2RMGm25544kRTI-MwL4fAUM
Thank you Nina! We're so glad Logan was able to assist and we feel lucky to have him on our team!
1653419863
5
My partner and I found Logan Jacobs at a time when we were struggling to find housing and feeling particularly discouraged- we were putting a lot of effort in and not getting results. I’m so glad we did, because not only were we able to secure an amazing spot to rent within just a few weeks with their help, we were able to do so in a manner that was far less stressful than what we had been doing before/what we had expected. Logan made the process easy and was warm and encouraging throughout the process. I highly recommend them!
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