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Charlesfoxjewellers
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Charlesfoxjewellers reviews
Information about Charlesfoxjewellers
4,40
93 reviews
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Last update: 11.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUM0cFppNU53EAE!2m1!1s0x0:0x952dda6821d8af3d!3m1!1s2@1:CIHM0ogKEICAgIC4pZi5Nw%7CCgwI9Mn65wUQ-LeT9wE%7C?hl=en-US
Zane Jekabson
google
https://www.google.com/maps/place/?q=place_id:ChIJMeonPsShc0gRPa_YIWjaLZU
Hi Zane I apologise if our usually high standards of customer service have fallen short on this occasion. If you feel able to call me on 01202 557633 I would like to learn more from this. Many thanks Simon Snell
1560257593
1
First impression at Charles Fox set the tone when the security guard was too occupied with his mobile phone to unlock the door for us. Pretentious female sales assistant then appeared inconvenienced by our visit, and demonstrated a total absence of basic sales training, even failing to ask for our contact details, or even ask our names. Well be taking our 5-figure wedding-ring budget to a professional jeweller in London.
1552571557
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChRDSUhNMG9nS0VJQ0FnSURvb3U0VRAB!2m1!1s0x0:0x952dda6821d8af3d!3m1!1s2@1:CIHM0ogKEICAgIDoou4U%7CCgwIpbmp5AUQsMborwI%7C?hl=en-US
Martin Grant
google
https://www.google.com/maps/place/?q=place_id:ChIJMeonPsShc0gRPa_YIWjaLZU
Mr Grant thank you for your comments and I apologise that you were not happy with the service you received, I take your points very seriously and would firstly like to offer you a full refund by way of an apology. Secondly I am sorry that I responded to your complex question with a short reply, at the time I was dealing with another client and just walking by where you were sitting. I should have taken more time to explain the difficult problem in more depth. If you would like to discuss the matter further, please do not hesitate to contact me. 01202 557633
1552578619
3
Three stars only due to the professional helpful service of jonathan, however that's where the professionalism ends. I went in to get my gold and steel submariner cleaned, but wanted to put my name down for a deepsea sea dweller too, when the director was asked to consider it he was very short with me telling me that i would need to be as ace customer before he would consider it, then walked off. The sales person i was with thought the director was rude too and apologised on the directors behalf. When i returned to pick up my watch from cleaning it still had a scuff mark on it, i mentioned this to another sales person, jane, and without even looking at it told me there's nothing more they can do as deep scratches don't come out, i told her it's a scuff not a scratch, but she didn't want to know. Not the kind of service i would expect, if it wasn't for Jonathan they'd get one star. They seem to need reminding that they are not the only shop in the world that sells rolex watches. Going to laings in Southampton, they were happy to put me down for the watch i want and were very polite and helpful in explaining the wait to me.
1507371724
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURRanBMRTd3RRAB!2m1!1s0x0:0x952dda6821d8af3d!3m1!1s2@1:CIHM0ogKEICAgIDQjpLE7wE%7CCgwIzNXizgUQwI3S7wI%7C?hl=en-US
BARON ADH
google
https://www.google.com/maps/place/?q=place_id:ChIJMeonPsShc0gRPa_YIWjaLZU
5
Excellent service, really nice experience visiting the store. Thanks!!!!
1642674240
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURtdEtlZktnEAE!2m1!1s0x0:0x952dda6821d8af3d!3m1!1s2@1:CIHM0ogKEICAgIDmtKefKg%7CCgwIwPCkjwYQsMHmyQM%7C?hl=en-US
Gerald Stanley
google
https://www.google.com/maps/place/?q=place_id:ChIJMeonPsShc0gRPa_YIWjaLZU
5
Purchased jewellery and watch from Charles Fox recently. fantastic, friendly service - Highly recommend
1648323261
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURXa2NEWU1REAE!2m1!1s0x0:0x952dda6821d8af3d!3m1!1s2@1:CIHM0ogKEICAgIDWkcDYMQ%7CCgwIvdX9kQYQ4OKT_gI%7C?hl=en-US
alti matum
google
https://www.google.com/maps/place/?q=place_id:ChIJMeonPsShc0gRPa_YIWjaLZU
Dear Mr Matum I am sorry we were unable to help you the day you called in; on that day we had several staff off sick with Covid including our watchmaker, which meant we were incredibly short staffed. Without the skills of a Rolex trained watchmaker, we did not feel happy opening your cherished pocket watch. I am sorry this was not explained to you in more detail. Yours faithfully Charles Fox
1648458520
2
My wife and I have been customers for more than fifty years, and have bought jewellery and watches from them in the past so I was dumbfounded when I visited Foxs a few days ago with a vintage Rolex pocket watch. I asked whether Jonathan could open the back so that I could check the serial number and the movement as they are Rolex agents and thought theyd be interested in this fairly rare timepiece also. The young assistant was quite short with me and told me that it would have to be sent to Rolex for them to do this and that it couldnt be done in-house. Very disappointed by this reaction which I thought was rather arrogant and second-rate customer service. I walked across to Arcade Jewellers where their attitude was totally different and their enthusiastic watchmaker helped me with establishing all I wanted to know about the piece.
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