Getaway Cabins reviews

1647992398

Mary Jordan

google

Sorry you had a poor experience. You seemed nice on your first phone call but I would agree some pics are older and dont depict our brand new hot tub and furniture. Spring thaw unfortunately brings mud. We provided you with numbers to call with concerns but you did not utilize. Instead you called our reservationist on your way home without giving us a chance to fix where we fell short or even upgrade your stay. Nonetheless we wish you well and hope you have positive stays elsewhere. Thank you!

1648146846

1

Booked 3 days stayed 1 due to how unclean the cabin was. Floors had not been swept, dishes has congealed grease on them, the gas grill was rusty and only on side worked, thick dust on surfaces, shower head was gross, sink was rusty, road to cabin was muddy. Pictures were clearly old and do not depict current condition. Book your cabin elsewhere.

1634151709

Jaclyn Hammond

google

Yes we fielded your initial question regarding our cleaning process. We provide our staff with the directions and processes and if they were not followed, rather than you bring your own cleaning supplies and spent your time cleaning behind a toilet you could have made a phone call and allowed us to correct the problem then and there. I dont mind making housekeepers meet yours and my expectations because Im already paying them for their time as it is. As far as office staff goes we have had more poor experiences with guests berating staff and threatening more than ever this year. So much that 2 of our long time reservationists (15 and 17 years) decided to retire . Yes we can do better and everyone can also be kinder In this pandemic. We were forced to close and basically not allowed to effectively staff our properties for almost 2 months Im sorry for your bad experience but yours is a minority for us to continue to learn from. Have a blessed day and stay safe.

1599517937

1

My husband & I stayed at the White Oak cabin for the July 4th 2020 weekend. It was the 4th year in a row that we have stayed there. Never had a problem until this trip. Maybe some cobwebs here & there but nothing major.Prior to our visit, on June 23rd, I emailed the office to ask what extra measures were being taken regarding cleaning/disinfecting due to COVID. I work w/a cleaning company & know the extra steps that must be taken regarding disinfecting (using a hospital grade/CDC approved disinfectant, disinfect all high touch areas like doorknobs, light switches, any handles/buttons/remote controls, extra special attention in bathroom areas and kitchens, etc.) The only response I got from the office was that they were following all of the recommendations of the Hocking Co Health Dept in regard to all of our cleaning. I went to the Health Depts site & looked at the standards there.The same items I listed above, as well as draining & refilling hot tubs between visitors, using a CDC approved cleaning product for all surfaces, towels & linens washed at a kill all temperature, etc. I emailed the office again to double check that these specific measures would be taken, high touch areas would be disinfected & hot tub would be drained, cleaned, & refilled. I NEVER got a response. I was completely ignored. When we got to the cabin, it was *FILTHY*. We had to clean it ourselves. Luckily I brought CDC approved disinfectant w/me. There was *PUBIC HAIR* & lots of dust on the toilet base, & many DEAD BUGS behind the toilet, meaning that area was *absolutely not* sanitized in accordance to the CDC guidelines. Definitely hadnt been wiped behind the toilet for a LONG time. So many dead bugs.There was black mold in the corner of the shower that I easily saw, sprayed, & wiped away. The wood floors were not mopped. We spilled some water & wiped it up w/a towel & the towel was *BROWN* afterwards.There was HAIR inside the fridge.There was dirty foil with crumbs under the stove burners & a dead bug on the stove. Cobwebs throughout the cabin including right above the stove, easily seen. Dead bugs on the windowsills. I could go on. Lamps that were not connected to light switches were very dusty & so I highly doubt the switches on the lamps were sanitized. This makes me highly doubt that light switches & door handles (high touch areas) were even sanitized at all. We never got a response regarding the hot tub, so we were not comfortable using it. Which is a shame because its one thing that helps my chronic pain. This was our 3rd or 4th year of staying in this cabin & the cleaning has progressively gotten lazier & not up to standards. This is extremely concerning during a pandemic. Weve looked passed the cobwebs & dust in the past, but this year was absolutely unacceptable. I was explicitly ignored when I asked for specifics regarding cleaning. That is so shady. I have been ignored in further emails & Facebook messages regarding what happened. They are extremely unprofessional. We are very disappointed & will not be back for a 5th year. We dont want anything from you. Just do better. Care about peoples health. I have many chronic health conditions. I shouldnt have had to clean the cabin myself. Its seriously disgraceful. Getaway Cabins, before you say we should have said something during our stay, I will say that I said something BEFORE the stay & was IGNORED. I asked for specifics on cleaning for COVID. I said something AFTER the stay & was IGNORED. If you have any respect for the people staying in your cabins, any respect for public health, & any pride in your business, the cabin should have been clean, period. Spotless. Especially during a PANDEMIC. We shouldnt have had to call you once we got there & had you come disrupt our stay to clean what should have been cleaned already. . Edit: no, you did not answer my cleaning questions when I asked for specifics. I have not said anything unkind to anyone. Reread the last sentence in the paragraph above. Stop blaming guests for every problem, have some pride & take some accountability

1624408493

Nikia Brawner

google

5

We stayed in the butterfly bungalow. What a beautiful experience. The cabin location was wonderful and the staff is amazing. We will definitely be back soon.

1630106552

Paul Frank

google

5

Great cabin.... They are true to their word....

1625185977

Johnny Back

google

3

It's a cabin in the woods. Peaceful and well maintained.