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Sports Connect
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Sports Connect reviews
Information about Sports Connect
3,00
15 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSURLeEpXVlZnEAE!2m1!1s0x0:0x6b874b2f06a5a872!3m1!1s2@1:CIHM0ogKEICAgIDKxJWVVg%7CCgwIl9yvhAYQ4NyegQE%7C?hl=en-US
Wild Weasel
google
https://www.google.com/maps/place/?q=place_id:ChIJacPR5RIF9YgRcqilBi9Lh2s
Hey there - We appreciate your partnership and this is not the experience we strive to provide. As our partners across the country return to play, we have received an unprecedented number of support requests, which has impacted our normal response time. We would like the opportunity to make this right. Our Support Team is eager to assist with any questions you may have. Additionally, our Partner Success team hosts weekly webinars which may be a valuable resource to ensure you are getting the most out of our features. Can you please email your support ticket number to [email protected] so we can help resolve any outstanding support requests?
1620677082
1
Its been over a week and they still have not responded to my support ticket. Impossible support to deal with and their app/site user experience and design is dismal. They mean well, but this is not a professional, well thought out service offering. The problem, there isn't really a good service/solution in this vertical.
1653332907
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUQyby1QSS1nRRAB!2m1!1s0x0:0x6b874b2f06a5a872!3m1!1s2@1:CIHM0ogKEICAgID2o-PI-gE%7CCgwIq7evlAYQwKT8nAE%7C?hl=en-US
Arsham K
google
https://www.google.com/maps/place/?q=place_id:ChIJacPR5RIF9YgRcqilBi9Lh2s
Hi Arsham - Thank you for sharing your feedback with us. We are happy to hear that you are enjoying the recent software enhancements. However, it sounds like we have room for improvement in other areas of your experience. We appreciate that you took the time to speak with our team on the phone about these items and how we can better serve your organization. We strive to be the best partner we can be and earn 5 stars from you in the near future. Thank you for your continued trust and partnership, and of course, please feel free to reach out at any time.
1653588166
1
Great Prduct 2022 they didt major approvalls on the software however there is absoultly no customer service waiting on the phone hours without any call back Email support horrible they close your open ticket without any resoulution Acess to cloud app extremly slow mobile version is very clumsy its not set for mobile phone or tablet it seems upgrades push without any really testing. I sugest they test the mobile version on tablet and mobiler phone Please dont assume everyone know how to navigate on mobile version need to be more user friendly As a techie i dont think i can recomend this product
1628520530
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNhOC1TZHJnRRAB!2m1!1s0x0:0x6b874b2f06a5a872!3m1!1s2@1:CIHM0ogKEICAgICa8-SdrgE%7CCgwI0oDFiAYQ6KzgyAE%7C?hl=en-US
Craig Schultz
google
https://www.google.com/maps/place/?q=place_id:ChIJacPR5RIF9YgRcqilBi9Lh2s
Hi Craig - Thank you for taking the time to share your great experience. We truly appreciate your understanding of the situation and your willingness to allow us to make it right. Our Support Team has recently undergone several process improvements to help ensure the same best-in-class support moving forward. Thank you again for your review and partnership. You are appreciated!
1628543333
5
I run a non-profit community based youth soccer program in Northeast Ohio and we have used Sports Connect for at least 5years or more and we have always had amazing customer service and they have been extremely responsive! Like most companies, the COVID 19 has affected many in the customer service aspect of their business and Sports Connect has experienced the same fate! Until today, I was ready to switch to another service in the Spring 2022, but Frannie Fabian and Andres in support helped change my mind! Thanks for the reassurance to customer service and helping me with my registration issues! My faith in Sports Connect has been restored!
1588699379
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNjbjdYXy1BRRAB!2m1!1s0x0:0x6b874b2f06a5a872!3m1!1s2@1:CIHM0ogKEICAgICcn7X_-AE%7CCgwI88HG9QUQkNDkjQM%7C?hl=en-US
Sam Saidman
google
https://www.google.com/maps/place/?q=place_id:ChIJacPR5RIF9YgRcqilBi9Lh2s
Hi Sam - Thank you for the kind words about our team. We appreciate your partnership!
1620920225
5
It's a pleasure working with the Sport Connect team! An incredibly talented staff with a tremendous suite of services. Keep up the good work!
1617211455
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNLc3J2WmRnEAE!2m1!1s0x0:0x6b874b2f06a5a872!3m1!1s2@1:CIHM0ogKEICAgICKsrvZdg%7CCgwIv-CSgwYQ0LSV4QE%7C?hl=en-US
Russ Havens
google
https://www.google.com/maps/place/?q=place_id:ChIJacPR5RIF9YgRcqilBi9Lh2s
Hi Russ - We appreciate your partnership and sincerely apologize for the slower than usual support response time you experienced. This is not our standard, and we strive to continue to earn your partnership through a top-notch product backed by the best support team in the industry. It is my understanding that you have since had the opportunity to speak with our dedicated Little League partner relationship manager. I hope this will serve as a useful resource in addition to our online and phone support channels. As sports across the country return to play, we hope to continue to serve your league with Little League exclusive features for many seasons to come.
1620747144
1
This app started well enough, but in the last year their support has become invisible. They don't answer phones, don't respond to support tickets for weeks. This is our last season I fear.
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