Kenneth, my name is Jason McGehe and I am the Branch Manager for MHC Kansas City. I would like to discuss your negative experience. Please call me at (816)841-2021. Thank you
1624733292
1
DO NOT leave your truck here for repair. I dropped my truck off for some recall repair while I was visiting family in KC. When I went back to pick it up it was gone. Turns out it was stolen in the middle of the afternoon 3 days prior with no one noticing it gone and they still had the keys hanging in the service department. When speaking to the night service clerk the evening I went to pick it up he informed me that a year prior someone else's truck was stolen from the same place on their lot that my truck was parked and they found that truck a couple of miles away in the hood, Well what do you know my truck was found a week later a couple of miles away in the hood, minus about $7000.00 of my belongings some of which can not be replaced and on top of that I was stuck driving a loaner for a month while another shop fixed the problems with the ECM that the thieves had caused. If you have to get service done at this KW be sure that you stay there to babysit your truck.
My name is Jason McGehe and I am the Branch Manager for MHC Kenworth Kansas City. I would like to discuss your recent service experience. Please call me at (816)841-2021. I look forward to hearing from you.
1618001892
1
Had my truck for a full week fixing the exhaust manifold. Left the shop and went 200 miles before the exact same problem reoccurred. Had to take it to another shop and they said that MHC never even finished the job. Sat for another week. Now 2 weeks out of pay and hurting because they couldn't finish what they started and it had to be redone. I'm out thousands of dollars.
Michael, thank you for your rating. We appreciate your feedback and will share it with Tim and Leroy. Hope to see you soon.
1654520364
4
Leroy the Service Forman absolutely treated me the best I have ever been in any shop. Tim M the Cat master mechanic was the absolute best mechanic I have ever had work on my truck. Both explained everything to me including the possibles if one thing or another went wrong. Nothing went wrong and before I knew it the truck was done and I was ready to roll. Will definitely return another time. Thank you both again it was a pleasure working you.
Tom, my name is Jason McGehe and I am the Branch Manager for MHC Kansas City. Please call me at (816) 841-2021. I would like to discuss your experience with our Service Dept. I look forward to hearing from you. Thanks
1614708335
1
too early to say, 3 three week back up in service isnt starting out too good. Other MHC locations have failed
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