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The Rug Shop UK
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The Rug Shop UK reviews
Information about The Rug Shop UK
4,44
75 reviews
The opinions come from external websites
Last update: 31.03.2022
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https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s114274543746216213549!2s0x0:0x5ca4f4040d8aec85?hl=en-US
Tanya Devnil
google
https://www.google.com/maps/place/?q=place_id:ChIJt26aQcZeeUgRheyKDQT0pFw
Hi Tanya, just to clear it out, you ordered the items on 10th March and a month ago, plus we made sure to kept you informed with all the updates and as explained it to you earlier the alternative item that you are asking has huge price difference which means we cannot offer you at the same price and that's why we can confirm that we have already refunded 56.3 to you through Clearpay, the extra 17 can be transferred to your account. so can you please send us your Bacs details (Account holder name, Account number and sort code) separately to our email i.d., so that we can transfer 17 back into your account. Once again, please accept our sincere apologies for any inconvenience caused. Thanks The Rug Shop UK.
1616841653
1
I would not recommend this company at all order both my rugs from them a month ago, and messed about keep asking me to pay extra and it was 3 different price as got all email to prove, messed about so much, and was not happy with the customer service, dint want to resolve it nd refund me the money with out asking when I want the rugs and never could he bothed to ring back when ask to speak to the top of the company, would not recommend to anyone, and I have heard this from 3 people now
1576749361
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s100736802996553192373!2s0x0:0x5ca4f4040d8aec85?hl=en-US
Sarah Jones
google
https://www.google.com/maps/place/?q=place_id:ChIJt26aQcZeeUgRheyKDQT0pFw
Hi Sarah, we are sorry for the delay but at this busy period of the year sometimes this happens, plus this item is one of our most popular range in the collection, but like we mentioned yesterday in our email that your item is now in stock and we can dispatch and deliver it for delivery on 23rd December (before Christmas) but you still preferred to have a full refund, so we can confirm that we have cancelled and refunded your order, the money will reflect in your account in next 1-2 working days. Once again please accept our sincere apologies for any inconvenience caused. Kind regards
1576826083
1
ordered on 4th December item was 'in stock' after 2 weeks I contacted them and was advised they couldn't get hold of it and would I choose an alternative, I did this grudgingly and my rug still hasn't arrived - 3 weeks late and now I have no rug for Christmas - as it was an expensive rug and its now too late I can't reorder one in time - DO NOT BUY FROM HERE!!
1615648020
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s111861155040240612841!2s0x0:0x5ca4f4040d8aec85?hl=en-US
Samantha Honey
google
https://www.google.com/maps/place/?q=place_id:ChIJt26aQcZeeUgRheyKDQT0pFw
5
Lovely rug , perfect for what I wanted
1604342928
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s115555970557940875916!2s0x0:0x5ca4f4040d8aec85?hl=en-US
Rachel Gillespie
google
https://www.google.com/maps/place/?q=place_id:ChIJt26aQcZeeUgRheyKDQT0pFw
Thanks a lot Rachel.
1611392933
4
I ordered the Eris Arissa rug in silver plus the non slip rug mat. I received an email saying the order would be delayed and a full refund would be offered if I didnt want to wait for the rug. I decided to wait and Im so delighted I did. The rug is gorgeous looking and soft. The non slip mat is brilliant. Im extremely impressed with both. Excellent customer service. Would definitely use again. Order #200027672
1591976344
https://www.google.com/maps/reviews/data=!4m5!14m4!1m3!1m2!1s115313131583884633049!2s0x0:0x5ca4f4040d8aec85?hl=en-US
sara ellerton
google
https://www.google.com/maps/place/?q=place_id:ChIJt26aQcZeeUgRheyKDQT0pFw
Hi Sara, You placed an order with us on the 02/06/20 and we responded within 24hrs with an update regarding the item being out of stock, giving you options for alternative similar items or an option to cancel your order and have a full refund. Please have a look into your junk mail as it looks like we sent you an email again on the 08/06/20 and 13/06/20 and had no responses. We also contacted you via phone on the 13/06/20 evening but were unable to get through to you. We are extremely sorry that the item you purchased was out of stock but with the Covid-19 situation suppliers have not been able to get stock from oversea manufacturers regularly which has caused a slight delay in your order. Thanks,
1592214157
1
Shocking service. After 14 days of waiting was told my order didn't exist even though I had received e-receipt!!! Rug selected won't be in stock until mid-July. Certainly wish I had bought elsewhere
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