Iron Street Printing reviews

1502413201

Devin Kain

google

1

BEWARE. These guys will waste your time. They sure wasted mine. I emailed my artwork to Tyler and came down in person to chat about my options. He recommended I double-up my artwork so I get 2 prints for the price of 1 - a more economic option as he put it. He also mentioned that he could just print my design on the roll of material I provide, i.e., no need for me to cut it down. I say thanks for the advice. I return to my studio and update the artwork then send it back to him for approval and a confirmation that it was doable. 4 days pass and I receive a quote for a reasonable price. He then asks me to cut the fabric down - that they couldn't do it the way he originally told me. Ok.... So.... I pay for some cutting tools online and contact him again a few days later. He says come down and drop off my material. Upon arrival he realizes that the artwork is too large for his automatic machine. Which tells me: He lacked the professionalism to even look at the artwork to confirm it was doable as requested several weeks prior before wasting my time. He says leave the material and his team would think up a way to do it anyway. An entire week goes by with nothing but radio silence. After the second email wondering what was going on he responds with an updated invoice - more expensive than the first invoice. He says he has to use a solvent vinyl based special ink and air dry the prints after printing them by hand on a larger print bed. I call and say - OK, if you're printing them by hand and air drying them, then just go with the cheaper water-based ink and print it the same way: by hand & air dried. I'll save some money and have a great product (I had previously printed these same prints in Brooklyn with water-based and had great results). I go in today, an entire MONTH & 3 DAYS later and his co-worker John helps me. Shows me the water-based vs. solvent vinyl ink sample he had done and I chose the WB as it was identical to my eye but much cheaper according to THEIR pricing matrix. He updates the invoice and wants to charge me $50 higher than the previous quote. I say, well shoot, better just go with the previous route. That's when he says: No. We won't do it that way. I'm left scratching my head wondering if it's worth it to me as I have now wasted an entire month of my time with these extremely unprofessional clowns who wouldn't honor a their own quotes and pricing matrix. Avoid getting nickeled and dimed and go to Bellingham Screen Printing on Northwest instead of these guys.

1546042740

Ronnie

google

2

Disappointing customer service. First order was fine once completed. Query call for second, non printed items was never returned. Our experience: if we're worthy of return call to clarify or answer questions, service is great, otherwise we are ignored.

1531508097

Michelle Bouma

google

5

Tyler was so great to work with! He was so patient with me changing colors, styles, quantities....and then changing them again!!! They deliver the goods on time as promised! Great quality work and customer service!

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Sandy Knutzen

google

5

I have worked with these guys on several projects, some very unique. They have always done a great job for us. Thank you John and everyone at Iron Street Printing.

1650348411

Nick

google

1

Emailed them for a quote and they never emailed me back. Even sent them full tech pack and details.