Do not use this print company! I was recommended by a friend and will never be using them again. It is not my first time printing marketing materials, so I provided them with high-resolution files and what I typically provide to print companies. I am extremely unhappy with the quality of the products I received. There are lines in the print, improper and inconsistent color, and the image exposure is all over the place. We had a huge order with them for hundreds of business cards, postcards, flyers, and sales folders. I reached out last week to express my concern about our business cards and was informed that someone contact me. They never reached out. Then, we received the remainder of our order, which was of the lowest quality. When they finally got back to me via email Their excuse was: They cant match color to the exact of what was submitted Matte paper always prints grainy ( FALSE - Ive always printed on matte paper No offer to make things right or anything.
Don't ever use this company if you are needing things cut to size. Seem to do fine with full size printing (8.5x11), but the 5x7 invitations I recently had printed have been a nightmare. The first printing was cut to 5x6.5 and cut off some very important information on the back side. The second printing was the right size but had a white band at the top and again cut off information on the bottom. The THIRD time half of the images on the majority of the invitations did not print. So had some text and the rest was blank. Horrible, horrible experience.
I got a textbook-like print from them and am incredibly pleased! The binding is perfect, print looks awesome, and the price was the cheapest I could find. The shipping was actually more expensive than the print itself, so it's great if you have multpile things to print for the flat rate shipping (or free shipping over $125).
Job looked great but did not come out right. I had contacted them prior to submitting my job as I had questions about some double sided pages and I wanted it collated. I received a response by email and I proceeded to follow the directions. I left comments about the pages that were supposed to be double sided. When I contacted what I thought was customer support, again, by email, I was told that "I do believe that there might have been extra blank pages where it wasn't needed", not that she checked the job but she believed I did something wrong. Again, I tried to follow the instructions I was given. I sent her the instructions I was given but it didn't matter. If customer service is important to you I would not recommend this place. I found comparable prices at Staples (there are a fraction of a cent lower too). To close I would just like to say; Okay Best Value, you're right.
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