Firstly, we looked in the window, and one of the staff members started moving around the jewellery we were viewing. We then went inside to actually buy something we'd chosen. Neither woman working there so much as looked at us, let alone greeted us. The two staff members were serving very picky customers who were taking a VERY long time to choose anything. Instead of either woman acknowledging us, apologising, and saying they'd be with us soon, they both continued to pretend we weren't there. It shouldn't matter, but the other customers were in t-shirts and tracksuits, and we were dressed up after going out to lunch, so it wasn't like we looked suspect. This is the first rude customer experience we have had in Ireland. It felt like London service. We walked out after waiting a VERY long time, and (obviously) didn't make a purchase.
Incompetent at best. Have totally devalued my property and take no responsibility. If the owner cannot distinguish between different chain types I wouldn't want to be buying graded gem stones from her. - I asked for a gold chain be be split, explaining that it had originally been a bracelet and necklace which had been joined some years before. I pointed out that the bracelet had only 5 closed links between each longer link whilst the original necklace had 7 (Figaro style), I was quoted 30, I later received a phone call to say that a basic round clasp would be joined to the necklace whilst the original lobster clasp would be attached to the bracelet. I asked if this could be reversed with the original lobster clasp fastening the necklace. This was agreed and I was quoted 60. On receipt of altered goods I noticed that the bracelet was actually part of the original necklace leaving the resultant 18inch necklace with two different types of chain!. I returned to the shop and was told by the owner that although she had known it was originally separate items she hadn't realised that the chains were different, I questioned this as I would have thought her profession as a jeweller would have qualified her to notice this type of thing, apparently not! The outcome is that the shop have refused to put right their error without charging me for additional work. I truly wish I had gone to any other jeweler in the city or better still sent it off to an online jeweler. If high street shops want to survive,they need to give a superior service and this was certainly not the case with Margaret Forbes , far far from it. You would think they'd be ashamed to let work of this poor quality pass as a repair
Also found the owner of this shop rude and unhelpful. Clearly not interested in the service end of their business.
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