Hello Derek, we apologize that you had a less than perfect experience with our company. We are a very small business with only 3 employees (plus my husband & I) at the time of your order. Since all BOP items are made to order, we do list that order may take up to 10-15 working days. We try our best to stick to that schedule. Each time I gave you a ship date, I completely intended for your order to go out. Unfortunately, things happen and employees miss work which results in delays. Rather than give excuses, I did my best to give a more accurate ship date. I should have handled your order and your concerns in a much better manner. My sincerest apologies, Fiona Bettencourt
1588271317
1
Poor customer service! I ordered a hat and t-shirt on March 13th. The website said to allow 10 days for the order to be made, which at the latest would be Mar. 23rd. I called on the 27th and neither that hat or shirt had been made yet and I was told they'd be shipped out in 4 days. Here it is April 2nd and still no shipment. I called again, now 20 days after the order was placed, hats made but the shirt isn't. I was told it would be made by Friday. Due to the poor customer service I cancled my order and will not be ordering from them again. I will make sure that the over 500 staff at my facility also know not to order from HDG Tactical.
Hello Angel. I am confused by your review. It looks like you think we are a great store, but only gave us 1 star. I was wondering why you gave us a review since I do not see you in our system as a customer? If you don't mind, would you please update or remove your review? Thank you so much, we appreciate you.
Thank you Davis! We are so glad you stuck with us and are pleased with your order. Let us know if you need anything else!!
1588269987
5
HDG created shirts for some colleagues and me. If you order from HDG, expect for it to take some time for your order to ship. It seems like they're a pretty small and over-worked company. That said, if you have patience and are not in a rush to get your order, you'll most likely be happy with the order once you do get it. They do a nice job on the design, and the final product will look clean.
Hi Joel! Thank you so much for your positive review! We're so happy that you're pleased with your order and experience!! Please let us know if you need anything else. Sincerely, Fiona
1653425530
5
Order received in time frame quoted. Shirts are very good quality. Highly recommend.
Hello Edwin. I am wondering why you gave us a bad review when you're never purchased anything from us? We also are not a convenience store like Oasis Mini Mart, so I am wondering why you'd compare us to them. If you don't mind, would you please update or remove your review? Thank you so much.
1588270149
1
this place is just as bad as oasis mini mart
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