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4,52
100 reviews
The opinions come from external websites
Last update: 10.06.2022
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https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSURXMThiNjlnRRAB!2m1!1s0x0:0x4aa9e2c3b6e25ffa!3m1!1s2@1:CIHM0ogKEICAgIDW18b69gE%7CCgsI44_YlAYQ6ITRDw%7C?hl=en-US
Mark Mitchell
google
https://www.google.com/maps/place/?q=place_id:ChIJOykZCVP1XIYR-l_itsPiqUo
Mark, thank you for taking the time to leave us a review. Our customers are our top priority, and were grateful for your feedback. We will work hard to improve in this area - we hope youll give us another chance to show you a five-star experience in the future.
1654092969
1
If you go to pick up a part that came in, you need to stand on the counter so they see you. Otherwise you get ignored and they will help others behind you!!! Terrible service! 2 stars went to 1.
1654101142
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUNPaE1INUJnEAE!2m1!1s0x0:0x4aa9e2c3b6e25ffa!3m1!1s2@1:CIHM0ogKEICAgICOhMH5Bg%7CCgsIlqnelAYQ6IyJNA%7C?hl=en-US
Todd Lester
google
https://www.google.com/maps/place/?q=place_id:ChIJOykZCVP1XIYR-l_itsPiqUo
Thank you, Todd. We're happy to hear that Donald was able to be supportive!
1654532293
2
Great experience, excellent support from Donald Wilkerson.
1654345527
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNPM09IX25RRRAB!2m1!1s0x0:0x4aa9e2c3b6e25ffa!3m1!1s2@1:CIHM0ogKEICAgICO3OH_nQE%7CCgwIt57tlAYQ0KKyhgE%7C?hl=en-US
Venkat a
google
https://www.google.com/maps/place/?q=place_id:ChIJOykZCVP1XIYR-l_itsPiqUo
Venkat, thank you so much for the five-star review. Please, come back and see us any time!
1654532978
5
My experience here was smooth. I reserved my car couple of months prior to the arrival. I was communicated and followed up regularly by my SA Carlos. He did everything prior to the day of delivery so that when the day came, I just had to submit my trade in and sign paperwork. I was in and out in about 30 mins. I 100% recommend working with Carlos, Tim and the whole Principle BMW team.
1650804070
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChZDSUhNMG9nS0VJQ0FnSUMyeWFPak1REAE!2m1!1s0x0:0x4aa9e2c3b6e25ffa!3m1!1s2@1:CIHM0ogKEICAgIC2yaOjMQ%7CCgwI5oqVkwYQuKrBgQE%7C?hl=en-US
Michael Owens
google
https://www.google.com/maps/place/?q=place_id:ChIJOykZCVP1XIYR-l_itsPiqUo
Thank you so much for the five-star review and the kind words, Michael. Please, don't hesitate to reach out to us if you need anything!
1650901355
5
Ben Lira and his team deserve all the credit in the world. I haven't had a more positive car buying experience, and it's not even close. I found the exact car that I wanted with them, didn't need to negotiate the price because they'd already priced it at a truly fair point, flew into San Antonio to get it, and drove it home. Because I was flying in for a used vehicle, Ben and 2 of his directors test drove it to ensure they found as many issues as possible. This resulted in sending me pictures of EVERY SINGLE SCRATCH. if there was anything remotely wrong with it, Ben sent a picture (I went over it after the fact, he was exhaustive). Upon arrival, many of the pictures he sent were no longer relevant, because they were able to buff out or fix each blemish. (to be specific, there were 4 or 5 Knicks here or there, nothing major). I couldn't be happier with my time here, and would immediately recommend it to anyone who knows their stuff about buying a vehicle. Thank you so much to Ben and his team for reinvigorating hope in the dealership experience.
1653985779
https://www.google.com/maps/reviews/data=!4m8!14m7!1m6!2m5!1sChdDSUhNMG9nS0VJQ0FnSUNDM1AzTHlRRRAB!2m1!1s0x0:0x4aa9e2c3b6e25ffa!3m1!1s2@1:CIHM0ogKEICAgICC3P3LyQE%7CCgwI86PXlAYQyIXvtgE%7C?hl=en-US
Gabriel Lewis
google
https://www.google.com/maps/place/?q=place_id:ChIJOykZCVP1XIYR-l_itsPiqUo
Mr. Lewis, we are sorry that your experience was short of exceptional. We clearly failed to communicate additional time needed when work was approved. We value all of our guests and appreciate the feedback so that we can continue to refine our processes to get better. If you would like to discuss your concerns in greater detail you can contact our Service Director, Allie Peters at 210-732-7121. Again, thank you for taking the time to provide us your feedback.
1597672742
2
Just picked my vehicle up from BMW of SA. Dropped it off a week ago and was told it would be done in a day or two. One week later, I get my car back with new warning indicators flashing. Also, the mechanic damaged a non related component in the course of repairs, which the dealership paid for. Furthermore, I had to ask for the diagnostic package for my vehicle. Had I not asked, I wouldn't have received it. I expected much better service from a BMW dealership, but it was actually the worst service I have experienced. I don't plan on using them in the future and WILL NOT recommend them to others.
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