Hello Ashley, I'm very sorry for your experience in our store. There is no reason you should be treated like that nor should any of our customers. Our goal at Beach RC is to always have our customers leave with a smile and know they were well taken care of. This is reflected in the majority of our Google reviews, which by the way, we take very serious. I would like to speak with you privately if you would like. You can reach out to me personally at [email protected]. I will will be glad to try and get to the root of this problem and make sure this doesn't get repeated on to another customer. I hope you had a Very Merry Christmas and even a better New Year. Kind Regards - Brent
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The guy my friend an I dealt with had very poor costumer service skills, he was really rude and seemed like he had an attitude over having to help us. He kinda acted like he thought my friend didn't have any money or something. If I could've left zero star's I would have that's really how bad the service was there!!! We ended up leaving there and going to Ed's Hobby Shop, and he was super helpful and polite...
Hello BIGGDOGG-904 Retired, We are sorry for your experience and although I was not there I am not sure what exact vehicle you had and were trying to fix but there could have been some factors in which the associate was trying to guide you in a different direction. A lot of times some vehicles are cheaper to discard and get another rather than fixing or maybe replacement parts are not available. I don't know the exact details but there could be some sort of explanation as to why they went that route with your specific instance. I'm deeply apologetic for your experience and wish you nothing but the best. Kind Regards.
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Went to get parts for my granddaughters truck..guy was very rude and condesending....only wanted to sell me a new rc instead of trying to help....NEVER AGAIN
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