Buonasera Tash, We can not apologise enough for what you have experienced, as this is 100% not the way we want any customer to feel. I would like to discuss this further with you so if you could please send to me your contact details via email that would be greatly appreciated. [email protected] Grazie Pepé Italia manager
1576669425
1
Delicious food.. if they make it correctly. Ive been eating Pepes for years in Burleigh and never experienced any fault on their part but heres my experience with the new Palm Beach Pepes Deli: I once called to make a pick up order and the manager put the phone down and left me waiting for six minutes as he forgot about me. I had to eventually hang up and call back very awkwardly to retry making an order. Another evening I went to pick up my food and they sat me down for 15 minutes as my family waited in the car, even though my meal had been finished the whole time and was sitting on the bench in front of me. And tonight I tried once again through Uber eats to order dinner and they forgot the key ingredient so I paid $22 for cheese and salami on bread. Not to mention there is hair on it. I sure hope they read these reviews and change their ways because the food and service COULD BE good if they at least tried. Otherwise I recommend going to Pepes in Burleigh.
Really impressed by this restaurant - some of the best Italian I've had, certainly the best at Palm Beach. We had the pasta and gnocci, but the pizzas looked amazing as well. Looking forward to coming again when we are next at the Gold Coast!
Have been there twice first time over priced second time Coke was opened and flat 4 cheese pizza dry, squid pasta packet mix table service ok but twice had to go to the counter to order drinks
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