Hey Todd, We are sorry to hear that we could not help you in the way that you needed. Our medical exam prices differ based on your needs. Since you would be a new patient the doctor would need to evaluate you to determine your diagnosis, then determine a treatment plan and finally, any supplies needed. All of these factors determine the cost of your exam. Please give me a call at (970)668-2020 to speak further on this issue. Ask for Karen.
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I called Summit Eye Center inquiring about having punctal plugs ( tear duct plug) put in to help with eye dryness. I have had these put in several times before with other eye doctors but they come out or dissolve after a while. When I inquired what the cost would be, explaining that I would be self pay and not having my insurance billed, I was told the cost would be somewhere between $60 and $1,000, depending on the patient. When I asked if I could be told the cost before the plugs were actually inserted, the answer was no. When I asked if I could be given a more specific ballpark estimate I was told, no, this is the way we do it. When I asked for the name of the person telling me this information, since I had been transferred to her from the person that originally answered the phone, the response was, have a good day, and then she hung up. Clearly the office staff needs better training in both information and politeness and Summit Eye Center also needs to be more honest and up front with their billing practice. Youll find out how much you owe after we perform the service, isnt a reputable way to operate a business.
Ive been a loyal customer since 2015 and since last year they kept messing up my order. I gave them another shot this year because I like seeing Doctor Cook but the girls at the front desk doesnt look like they knew how to do their job. Last year they messed up with my $700 eyeglasses. This year they didnt even marked my one year worth of contact lenses if its the right or left. I would definitely find another place to go for next year. Too bad I already recommended this place to most of my friends and family. I will surely tell them my experience this year.
Oscar, I am sorry to hear that you did not have a positive experience at our office. Please email me at [email protected] with your phone number so I can follow up with you. -Karen Office Manager
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Poor staffing were extremely rude over the phone and and in person they had attitude. Wouldnt recommend to anyone.
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