Hi Stephen, thank you for your review. It's disappointing to receive a 1 star review from you as we pride ourselves on our customer service and being able to offer our customers the best service, and we believe we have done this in your case. We processed an order for a new AirRam battery on the day you notified us that you did not have one, and as soon as the tracking number was made available to us, you were notified, so we are unsure why you have reported that you did not receive one. The AirRam is a fantastic vacuum and I'm sure you will enjoy the great results that it delivers. Regards, BISSELL Australia
1549851651
1
Took my air ram there to be repaired under warranty the repair was only minor but had to come back two days later and when I got home I noticed because it's rechargeable vacuum they forgot to replace the battery they promise the post it out that day after I got home and failed to do so took till the next day and found out that it still hadn't been posted and then was told I must have took the battery out which I didn't but to their credit they're posting out a new battery for me to save me driving all that way back in again but the girl fail to call back to let me know the postage number so I can track it enclosing the air is a good all round vacuum but is noisy.
Hi, we are sorry you are not satisfied with your BISSELL experience and product. The PowerFresh V Steam Mop has a 2 year manufacturer warranty. If you wish please email head office at [email protected] to discuss further with one of our representatives. Regards, BISSELL Australia
1632202976
2
The BISSELL Powerfresh V Steam Mop 1979K works well until it comes close to the end of your warranty. The moment it has passed the 12-month, it breaks down. I speak with experience, with 3 purchase of the same, once replaced, and the exact same problem occurred. Support is available, however, the product durability is a very poor quality - NO DURABILITY. Invest in a different company and get a reliable steamer. The low cost isn't worth it. Invest for the long term, as it will all total to the same amount for poorer quality.
Hi Lauren, this is fantastic feedback, thank you! It really sounds like you've got your hands full, so we are happy that our products are helping with your everyday messes. You will love the Revolution and what it does for your carpets. Be sure to share with us on Facebook or Instagram. Thanks again. Regards, BISSELL Australia
1554075991
5
I purchased the Bissell Spot cleaner after my mother told me how amazing it is. I have a 3 year old, a newborn and a German Shepherd and my house is carpeted throughout. The spot cleaner is perfect for our family cleaning up messes like they never happened. Its a great size so easy to store in the cupboard and super easy to use. So happy with my purchase that I have now ordered the Proheat x2 pet revolution carpet cleaner to do my whole house. By far the best spot carpet cleaner I have used.
Hi Sally, you're AWESOME for writing us a review! The black water that comes off surfaces with CrossWave Pet is disturbing but also satisfying, it just shows what a difference it makes having separate clean and dirty water tanks. Regards, BISSELL Australia
1548730875
5
I have just bought the CrossWave Pet and it is AWESOME!!!! It was a little disturbing seeing how black the water was after the first use, made me realise that the old mop and bucket really wasnt as effective as I thought it was. I have 2 cats and 1 dog, so this machine is going to be a godsend. Love how easy it is to use and keep clean
Hi Tom, We are sorry you are not satisfied with your BISSELL experience. If you wish please email head office at [email protected] to discuss further with one of our representatives at head office in Melbourne. Regards, BISSELL Australia
1644208123
1
DO NOT BUY FROM BISSELL! Our vacuum has broken 3 times, the first time was 2 months after purchasing it back in 2020. Apparently they are out of stock with the part we require (have been since mid 2021) and we have now been waiting over 2 months for a 'whole new vacuum' to be sent!! Customer service is poor and quality of goods is poor!! Do not recommend, it will be a waste of your time!
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