Dear Hetty, thank you for your feedback. We are really sorry to hear that you are not happy with your purchase! With time and usage the enamel coating will eventually come off, revealing the lovely silver aluminium underneath, this is part of the aesthetic of our brand as all pieces are handmade by artisans in our atelier outside Salvador in Brazil. For any product damage we will gladly consider an exchange at no cost. Our customer service always offers ways to fix items or give vouchers in case a customer does not want to keep their damaged item. We always aim to provide our customers with the best possible experience and excellent post-purchase customer service. We will be happy to take the damaged bag back and offer you a replacement or a voucher for a new bag. Please get in touch with us via [email protected] and let us know how you wish to proceed, our team will be pleased to assist you. Best regards, Team BOTTLETOP
1613060733
2
The bags chip and scratch easily. Ive only had mine for 10 months and it looks nothing like it did when I bought it. They say this makes all the bags unique and special but really mine just looks old and tatty now. I asked in the shop if they could respray it or replace the broken bottle tops but she said they couldnt and seemed shocked that Id even asked. This really defeats the point of a sustainable brand.. I dont use my bag anymore and have tried to resell it but no one wants an old looking broken bag unfortunately. Its a shame because I loved it when I first bought it.
Thank you for your positive feedback Tony! You are welcome back anytime.
1545241234
5
My wife loved these purses and bags. The staff are very friendly. Very informative was nice to know that the bags where recycled material and looks to be of great quality, pity about my photographic skills. Interesting note the raw aluminum bags where cheaper than the painted ones, and too my untrained unfashionable eye looked better. Quite a unique way to make a over abundant item (the ringtop) into a gorgeous fashion statement.
Hi, sorry to hear you had problems with your delivery. Can you please email [email protected] so we can assist you further? Thank you.
1568956671
3
Delivery went wrong.
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