She is right. We failed. Not often but we do, and we did in a big way. I appologized and let her leave with film and ink to assure the product the next printer gives would be equal and conforming not to make her start over. Not all experiences can be good ones but we do work hard to make things right. Holiday week and we were rushing again to meet all deadlines. We failed. Hope you have a better experience.
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I have had the worst experiences with this screen print/embroidery company. Every time I have worked with them there has been delay after delay in completing my orders. They promise delivery times then don't meet them and never bother to call you with any kind of update. This past order was the worst. I dropped off $600 worth of uniform tops for my team and was told the order would take a little longer as they were behind in production. Approx 10 days instead of their 5-7 day promise time stated on the website. 23 days later I finally go to their shop to inquire as to the status of my order only to be told they have not even started it yet. Not 1 single email or phone call to notify me of this drastic delay. Needless to say I will never be using or recommending this company again.
He has had a massive amount of my products for two months. All these promises in the beginning and now no contact whatsoever. Hundreds of calls, emails, texts later he says come pick up your stuff, I cant do it, I have family problems. This is not good business. Even when I called the girl said he will not call you back. I have a photo shoot coming up and no products. Im so disappointed. Anyone know a good embroider and screen printer?
I contacted Cad to do my company shirts and emailed Chad a picture of my shirts and he messaged me back saying got them. I sent another email so I could send a deposit and I was told that the proof is done and they would send it the following day. Well here it is a month later and no one will return my emails calls or even text. That's not how a business should be run. Sad thing is they did my shirts a few years ago and they were great. Sorry for the bad review but if you didn't want to do my shirts you could have just said so and I would have found someone else.
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