Hi Sissy, This is definitely not the impression or experience our Club strives to provide. We would greatly appreciate further information about your children's experiences, and yours, so that we can remedy this right away. Our Club is meant to be a safe space, please help us understand how we can make it better by giving us a call directly: (818)610-1054.
1599594716
1
My children come home with tears in their eyes each day, please do not send your children here! The office woman is extremely confrontational, she has yelled at me several times, and even put hands on my son, pushing him back when he tried to enter (he is only 6 years old and didnt know he had to have his temp taken, he was only following his sister inside). When I called to discuss this, I had to leave a message and was never returned with a call, or anything! My children tell me every day that they arent allowed to play, they get yelled at and shamed for doing anything besides being in a seat, for HOURS. My daughter asks for help on school work and is brushed off, while the care taker yells at the class. If I wasnt FORCED to work and had anywhere else to send my children, I would!
Our Club is constantly working hard to improve all aspects of the Club experience. We are so sorry to hear yours was so negative, especially with regard to the food. All the lunches we provide are cold lunches, such as sandwiches, because they are made fresh and provided by an outside company that is required to abide by health and safety guidelines outlined by the State of California. If this was not the case, we would appreciate more information and to meet with you at our Club to discuss. We never want anyone to have these types of experiences and hope you will give us the opportunity to rectify this situation. Thank you for your feedback.
1574280842
2
The food is ABSOLUTELY not edible. The kids are left here expecting good food and they get a hard sandwich or a cold lunch. Some of the kids found flies in the food.
Thank you so much Natalie! This is what we are here for, to make a positive impact on our youth and their families.
1607713472
5
Great program! Super affordable, they provide transportation from school to the facility. Staff is amazing always so friendly and helpful! I highly recommend it to everyone, looking for an after school program for their kids!
Thank you so much for the positive feedback! We love having your child here at the Club.
1581360894
5
I was stragle looking for a place my child is comfortable but l found this place when my child is so happy lm glad all staff are friendly and dedicate is a good place for kids are busy and learn a lot thing with other
Hello Sky, Thank you for providing this information. We are constantly working to improve our staff knowledge, and training. I apologize that you witnessed something so negative and we would love to discuss this with you further. Any information you can give us to find out the person(s) involved would be greatly appreciated. Please feel free to call our office or come in at any time to discuss this in detail. Thank you for your feedback!
1574281073
1
I witnessed a 'latina' employee talking very rudely to a group of kids. The manager of the facility (Ruben) was present as it was happening and did not step in or look bothered by it. I highly suggest that he train his unprofessional, rude, mean, and low class staff member about how to properly interact with children. Please hire more evolved people to work with the children.
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