Hi Bianca, Thank you for your feedback, women are most definitely welcome in our store, the majority of our customers are female, we do however appreciate the etiquette of customers asking if they may take photos, before preceding to do so. Our customer are welcome to browse before engaging with us. You are welcome to approach sales staff with any query if you are in a hurry. Regards, Paula
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Ladies clearly arent welcome in the gentlemens apartment. I was browsing this store with the intention of buying my partner a leather satchel for his new job but was met only with rudeness and patronisation. It was made very clear very quickly that I was not welcome. I was in the store for about 3 to 5 minutes before the salesman came out from the back of the store. I had just used my phone to take a photo of a lamp which I intended to send to a friend for a second opinion as I liked it for myself (now there were two items on my list of things I wished to purchase). The salesman demanded that I do not take photos without asking him first in a tone that made me feel as if I were a child just caught stealing. When I offered my apologies he didnt say anything, just turned his back and walked out into the back of the store. Having worked in retail back when I was at university I have a very good idea of what is involved in store etiquette. For example, it would have been a very different story if I had taken a photo of a piece of artwork as that is something that can be reproduced. But this was a small wooden desk lamp. Basic customer service might have gone a long way in this instance. Perhaps I wouldnt have even needed to take a photo for a second opinion if I had been politely greeted and offered assistance in the first place? Perhaps this man could have told me a few details about the lamp, having noticed Id taken a photo which very clearly illustrates that Im not totally sure about the product. I left this store immediately and have no intention of returning. We are local residents and not only did you lose sales today but you lost rapport with a couple who would likely have been customers in the future. Finally, I believe this salesmans attitude towards me was due to the fact that Im a woman and I strongly believe he wouldnt have been so belittling and cold to a male customer.
Always such a pleasure to pop in to The Gentlemans Apartment! Wayne and Paula, and all the staff couldnt be more helpful, and there is always something new to discover. The attention to details is second to none and the beautiful fabric gift bags are just the icing on the cake. If you are looking for the perfect gift, go have a look, youll be glad you did.
I often pop into this local Paddington shop for treats for myself or gifts for others, they have a really wide range, and Wayne and Paula are very knowledgeable and helpful. The collection is brilliant and what they are able to do to customise furniture with a range of textiles is impressive.
Thanks Paula and Wayne, I absolutely love my exquisite French Louis parquetry dining table and chairs. I really appreciated your professional, knowledgable and warm approach to customer service and I felt I could ask anything and be treated with respect and care. The quality of the products but also the service simply blew me away and every piece of furniture is chosen with the utmost care and is absolutely beautiful and stylish. I felt like it was a healthy space to mix ideas and collaborate, giving me the confidence to mix period and contemporary pieces aided by your professional opinions, and also respecting my own, allowing me to achieve what I envisioned for my home.
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