Poor service regarding reinstatement of membership. In attempting to convey account history to an employee... I repeatedly heard the young man say... "I don't understand..." I asked him his name so I could address him properly. He refused to give me his first name and after a four minutes and forty four second phone call, the employee hung up with no verbal disconnect. I called back... a female employee answered without identifying herself. I briefly explained the reason for my call and asked for the Corporate telephone number. Her response to me was "You need to look that up...". I asked her her name and she too hung up. I spoke with ABC Finance Company after looking up Charter Fitness. Apparently, Charter Fitness is a difficult company to locate and work with. I will search for a District Manager regarding the Beverly Charter Fitness 'club' and discuss employee protocol when a potential member/reinstate calls for info. After all, there seemed to be comprehensive issues with both employees. Remember this: "You need to look that up." Unfortunately, there is no less than one star, to rate Beverly Charter Fitness.
I have been trying to get this location to stop billing me for months since I cancelled on 8/28. Ive had to go in in person, since they werent answering their phones the last time because they were down. Half the clientele was unmasked. Definitely avoid!
Great location nice staff but cleanliness is not their thing no one wipes down the machines even with covid around. It's pretty gross watching people sweat all over a machine and walk away. Coughing and spitting in the weight area no masks at all except most senior members
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