Phyllis, I immediately started investigating after seeing this review, and then talking to you. Thank you for calling my attention to crucial issues that required my immediate attention. We've invested too many years of hard work, quality products, and building our reputation to settle for mediocrity. It is my responsibility to maintain our standards of excellence and address anything that falls short. As such, I am revising our policies and procedures, and retraining staff. We have reproduced (correctly) all sub-par items to the quality that I require for my customers. Again, I sincerely apologize, and hope you will allow us the opportunity to reinstate our reputation with you by redeeming the discount coupon that will be with your replacement products. I've given you my personal cell phone number, please feel free to contact me directly at any time.
1571881178
1
Shoddy work!! I have been using these guys for years and can't believe the poor quality this time bubbled letters, wrong clolors missing grommets. I've always loved their work in the past but cannot justify the terrible work done on these. The edges weren't even glued down. I won't be using you again.
Ty, Robin! So glad to be a part of such a wonderful project. Look forward to many more. :-)
1508200730
5
Flair has once again impressed me! I had a project I had been working on for months and needed a final cut on a lot of items. I was very nervous because of all the work we had already put into the project. But, SKY was excellent! He measured and double checked all his cuts and the project turned out better than all the previous ones I have ever done. Thanks SKY- you did AWESOME!
Thank you, Patrina. It's our pleasure, we look forward to seeing you soon. Pamela
1603717924
5
We are always pleased with the work, quality and customer satisfaction we receive from Pam and her team. Thank you!
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