Hi there, Sorry you're unhappy with the way our returns systems operates. You will find our returns policy is in line with consumer law which places responsibility on the consumer to return unwanted items. If you'd rather not pay freight, and are local to one of our stores, you're always welcome to return anything you have purchased over the counter. https://spearfishing.com.au/pages/returns-policy
I purchased a wetsuit online, it's EXTREMELY loose around my lower back. I was told that the suit would gradually contour to my body and that I should keep it as it fit my arms and legs. This advise was not only not true (as all wetsuit owners know) but also dangerous in my opinion. Loose wetsuit means increased drag, ie. more chance of being held down or pulled out. I now have to waste more money to return wetsuit. Greatly disappointed with there service.
Hi Rodrigo, apologies for being forgotten instore; not what we want at all, whether it's a quiet or busy day. Hopefully we can look after you a bit better next time. Thanks for the feedback.
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Best variety of items for water related sports. Customer service can be a bit disappointing if store is busy (we were forgotten by the salesman).
I know nothing about spear fishing but went with a mate who does. I was blown away with the range of products available. If you need to get something for someone who likes this stuff then definitely head here.
Hi Gareth, thanks for your time over the last couple of days to get this resolved. I hate to say it, but you definitely got one star advice and service on this one... Your input has helped highlight a couple issues which the team have taken on board. All the best for your trip, and I'm glad you were able to find a solution for your equipment before the diving started. Cheers, Jeremy
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Order is late (over a week for local shipping) and had paid for the faster of the shipping options. Now leaving for a spearfishing trip without spares They also provided a link, after requesting help, for replacement slip tip assembly and was shipped one far larger than I had requested. Communication as far as locating missing items virtually non existent apart from being provided the invoice over and over again!
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