Hi Mr. Eggleston, we can assure you that any charges placed on your account are outlined in the lease agreement. Due to the nature of your concerns we do feel it would be best to discuss your account offline. When you have a moment, please reach out to us at the Leasing Office. Thank you!
1634927200
1
If you like waking up 0530 am to your neighbour living above you stomping and slamming their feet, having last to 1030pm, then this is the place for you. Apparently living in the smallest one bedroom requires running and stomping to get around. Sounds like someone dropping 20 lbs dumbells, but it last all day. If planet fitness managed this place they would tell them to stop. Made several complaints in the past two years. Nothing gets resolved. Enjoy!
We're very sorry to hear this has been your experience. Please contact us at [email protected] so we can do all that we can to resolve the pest issue you're experiencing.
1634130710
1
They have roaches. They are charging too much money to have roaches crawling out of cabinets and eating out of your pets food bowls. Yuck
Hello Danielle. Thank you for taking a moment to share your experience at our community. We're proud to provide our residents with top notch customer service, so we deeply appreciate your compliments to the team. We look forward to providing you with helpful service during your time at Aura at Towne Place. Thanks again!
1610924747
4
Ive lived at the Aura for a little over two years now and its been the best experience Ive had in an apartment home complex. I love my 4th floor view and love living in the Greenbrier area. Although I miss Cindy T very much, Tiffany and Tracy have been nothing but very pleasant and accommodating! The maintenance staff has never disappointed me especially when my refrigerator went out on a Saturday at the start of the pandemic lol. Steve wasted no time replacing the part and had it fixed right away (glad I didnt have to throw out any good haha).
Thank you for your five-star rating of Aura at Towne Place, Abhijit! Our goal is to offer the very best in apartment living, from our dedicated staff members to our beautiful amenities. We'll remain dedicated to your satisfaction for as long as you're a member of our community! We sincerely appreciate you choosing to make your home in our community!
1611932225
5
I'm living in Aura (main building 745) for about a year now. There are many positives to mention about. First of all, the location is excellent. If you just step out, all your daily needs are within a minutes walk. The property is super clean, also the maintenance is top class. Most importantly all staffs are courteous & very helpful. There is a clean pool which is a great fun during summer, a nice library cum computer room, Activity room, Yoga room, Gym & so much more. Now this is not a paid or biased review, so yes there are negatives. The rent is on the higher side & it continues to rise with every renewal. Also every month you will get surprised with crazy water and sewer bills, as the method of their billing is faulty. Thus after a certain point it goes beyond your affordability level, so even if you want to enjoy your time in Aura, you can't & have to leave with a heavy heart, as the management never compromises on the price point.
Please accept our sincere apologies for any challenges you've faced during your living experience at our community, Chase. Our goal always has been and continues to be to provide our residents with comfortable, welcoming homes and exemplary service. If we've fallen short of expectations, we sincerely apologize. So that we may better assist you, please contact us directly at [email protected]. Thank you.
1632856798
1
Would not recommend. They are only interested in signing new tenants. Huge increases at renewals. Also, when you leave they will do whatever it takes to get as much money out of you. Heaven forbid you need to leave due to unforeseen circumstances. They make the process everything you don't want it to be. They charge a premium and do not offer anywhere near the bang for your buck. Stay away!
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